Apprentice Optician

EssilorLuxottica Group•Beavercreek, OH

1d•$21

About The Position

The Apprentice Optician creates exceptional value for customers by delivering the LensCrafters Experience and ensuring customers are delighted through the key steps of the selling model. The role provides customer service and sales support, helps customers choose frames and lenses suited to their vision, lifestyle, and budget, and assists with questions about products and prescriptions. The Apprentice Optician takes and records measurements, adjusts and fits eyewear, ensures finished eyewear meets optical standards and customer requirements, and operates the point-of-sale terminal accurately. The position also explains guarantees and services, processing and delivery times, and pickup procedures. The role supports store presentation, promotes a safe environment, models service standards, and takes ownership of personal and store results.

Requirements

High school graduate or equivalent.
Participation in a sanctioned Apprentice Program.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current optical theory and merchandise.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Sales and service skills.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Actively studying for the LensCrafters Quality, Fitting and Adjusting Program.
Optical dispensing experience.
Previous customer service and retail experience.

Responsibilities

Deliver the LensCrafters Experience by completing the customer sales and service steps: greeting, explaining the process, merchandise selection, AccuFit fitting, solving visual problems, tendering, and dispensing.
Model the CEE service and selling model and promote a Right the First Time approach.
Help customers select frames and lenses suited to their vision, lifestyle, and budget; suggest improvements and solutions to product or prescription needs.
Assist retail associates with difficult or complex customer product needs and prescriptions.
Anticipate customer problems, investigate recurring issues, and develop long-term solutions.
Treat customers with patience and courtesy and find answers to unfamiliar questions about products.
Educate customers about LensCrafters guarantees and services, including the Eyewear Protection Plan, eyewear care, complimentary adjustments, and follow-up services.
Take and record measurements and adjust or fit eyewear carefully and accurately.
Ensure finished eyewear meets LensCrafters optical standards and customer requirements or requests.
Strive to achieve Exceptional Results on annual CEI/Functional Skills aligned with brand priorities.
Take personal ownership of personal and store results and serve as a role model and technical resource for others.
Accurately enter customer and prescription information into the point-of-sale terminal.
When required, process payments accurately, follow company security procedures, and provide correct change.
Explain one-hour processing and expected delivery times and direct customers to the glasses pickup area when they return to the store.
Maintain the store's appearance and ensure visual displays follow company planograms.
Maintain a safe environment, report potential safety issues to management, and follow safe work practices, including wearing personal protective equipment in the lab.