Apprentice Optician

AEG Vision • Findlay, OH

5d

About The Position

The Apprentice Optician creates exceptional value for patients by delivering outstanding service and supporting a positive patient experience. The role helps patients select frames and lenses suited to their vision, lifestyle, and budget, provides recommendations and solutions, and supports coworkers with complex customer product needs and prescriptions. The Apprentice Optician ensures finished eyewear meets optical standards and customer requirements, takes ownership of personal and practice results, and serves as a role model and technical resource for others.

The position also includes accurately using the Point of Sale (POS) terminal to enter customer and prescription information, process payments when required, follow company security procedures, and provide correct change. Benefits listed are applicable to full-time employees only.

Requirements

• High school graduate or equivalent.
• Participation in a sanctioned Optician Apprenticeship Program within a licensed state.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current optical theory and merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Sales and service skills.
• Familiarity with POS systems, computers, and calculators.
• Willingness to embrace new technology and change.

Responsibilities

• Deliver the patient sales and service process: greet the patient, explain the process transparently, assist with merchandise selection, solve visual problems or challenges, tender transactions, and dispense eyewear.
• Help patients select frames and lenses appropriate to their vision, lifestyle, and budgetary needs.
• Suggest improvements and recommend solutions to customer problems; assist coworkers with difficult or complex customer product needs and prescriptions.
• Anticipate problems, investigate recurring customer issues, identify underlying causes, and develop long-term solutions.
• Treat patients with patience and courtesy, and seek answers to unfamiliar questions about products.
• Ensure finished eyewear meets optical standards and customer requirements or requests.
• Take ownership of personal and practice results; serve as a role model for development and a technical resource for others.
• Accurately enter customer and prescription information in the POS terminal.
• When required, operate the POS to collect payment, follow company security procedures, and retain or provide proper change for transactions.

Benefits

• 401(k) with match
• Medical, dental, life, short-term disability, and long-term disability coverage
• Vision Service Plan
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED