Apprentice Optician

EssilorLuxottica Group • Bellevue, WA

1d • $22 - $31

About The Position

The Apprentice Optician attracts and retains customers by providing an exceptional customer experience, fostering customer retention, and promoting associate and doctor satisfaction. The role demonstrates all aspects of the Neighborhood Eye Care Experience at Pearle Vision.

The Apprentice Optician greets and assists customers, determines the reason for their visit, guides them through the store, and educates them about products, guarantees, and services. Under an Optician’s guidance, the role reviews prescriptions, takes and records measurements, adjusts or fits eyewear, checks finished eyewear against optical standards and customer requirements, and helps troubleshoot vision issues.

The position also involves recommending frames and lenses, accurately entering customer and prescription information, tracking eyewear orders, operating the cashier terminal when needed, and informing customers of expected delivery dates. The Apprentice Optician helps maintain an attractive, organized, and safe store environment and promptly addresses customer concerns.

Requirements

• High school graduate or equivalent.
• Registered in a state licensure program, where applicable, or equivalent schooling.
• Previous optical and retail experience.
• Knowledge of state or provincial licensing and guidelines.
• Knowledge of current optical theory and practices.
• Strong communication and listening skills with customers and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Awareness of current fashion trends.
• Strong interpersonal skills, including being friendly, caring, and patient.
• Sales skills.
• Knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Prior sales training.

Responsibilities

• Greet customers promptly and provide attentive service; determine the reason for each visit and guide customers to the appropriate area of the store.
• Review prescriptions and identify special needs under guidance.
• Demonstrate adherence to the Neighborhood Eye Care Experience and resolve customer concerns promptly, focusing on available solutions.
• Use the Eyewear Consultation Folder to explain products, guarantees, services, eyewear care, complimentary adjustments, and follow-up services.
• Under an Optician’s guidance, take and record measurements and carefully adjust or fit eyewear.
• Ensure finished eyewear meets Pearle Vision optical standards and customer requirements.
• Troubleshoot vision issues and determine an appropriate course of action under guidance.
• Describe lens and frame features and benefits and assist customers in selecting suitable eyewear.
• Accurately enter customer and prescription information into the software system and ensure eyewear is processed and followed through.
• Operate the cashier terminal when required, collect payments, follow security procedures, and handle transactions and change accurately.
• Inform customers of expected eyewear delivery dates.
• Keep store displays and inventory clean, attractive, and organized.
• Inform management of potential safety issues and demonstrate safe work habits.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Potential competitive bonus and/or commission plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED