Apprentice Optician

EssilorLuxottica Group•Hickory, NC

18h

About The Position

The Apprentice Optician creates value for customers by delivering the LensCrafters Experience and ensuring customers are delighted through the company’s selling model. The role provides customer service throughout the sales and service process, including greeting customers, explaining the process, helping with merchandise selection, fitting eyewear, solving visual challenges, processing payment, and dispensing eyewear. The Apprentice Optician helps customers choose frames and lenses suited to their vision, lifestyle, and budget; explains guarantees and services; takes and records measurements; adjusts and fits eyewear; and ensures finished eyewear meets LensCrafters’ standards and customer requirements. The role also supports other retail associates with complex product needs and prescriptions, operates the point-of-sale system, communicates processing and delivery times, maintains store displays, and follows safe work practices.

Requirements

High school graduate or equivalent.
Participation in a sanctioned Apprentice Program.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current optical theory and merchandise.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Sales and service skills.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Actively studying for the LensCrafters Quality, Fitting and Adjusting Program.
Optical dispensing experience.
Previous customer service and retail experience.

Responsibilities

Deliver customer service through the sales and service process: greet customers, explain the process, assist with merchandise selection and fitting, solve visual challenges, handle transactions, and dispense eyewear.
Model the CEE service and selling model and promote getting work right the first time.
Help customers select frames and lenses suited to their vision, lifestyle, and budget.
Suggest improvements and solutions, and assist associates with difficult or complex customer product needs and prescriptions.
Identify underlying causes of recurring customer problems and pursue long-term solutions.
Treat customers patiently and courteously, and find answers to unfamiliar questions about products.
Educate customers about LensCrafters guarantees and services, including the Eyewear Protection Plan, eyewear care, complimentary adjustments, and follow-up services.
Take and record measurements and adjust or fit eyewear accurately and carefully.
Ensure finished eyewear meets LensCrafters’ optical standards and customer requirements.
Work toward exceptional results on annual CEI/Functional Skills aligned with brand priorities and take ownership of personal and store results.
Serve as a development role model and technical resource for others.
Accurately enter customer and prescription information into the point-of-sale terminal.
Process payments when required, follow company security procedures, and provide correct change.
Explain one-hour processing and expected delivery times, and direct customers to the eyewear pickup location.
Maintain the store’s appearance and ensure visual displays follow company planograms.
Help maintain a safe environment by informing management of potential safety issues.
Follow safe work practices, including wearing personal protective equipment in the lab.