About The Position

Warby Parker is seeking an enthusiastic Apprentice Optician to join its in-house optical team. The role involves learning to help customers find eyewear that meets their prescription needs, fits comfortably, and suits their style and lifestyle. The apprentice works with a mentor who is a licensed optician in licensed states or a certified optician in non-licensed states, while developing optical knowledge and customer-service skills. The position also contributes to team practices for sales and service and represents Warby Parker’s brand, values, and mission.

Requirements

  • Interested in working in a medical-oriented role helping people see.
  • Passionate about working with people.
  • A hands-on problem solver excited to learn a new technical skill.
  • Clear, effective, and professional communication skills.
  • Dedicated to going above and beyond to help customers and the team.
  • An energetic, positive team player able to adapt in a fast-paced, changing work environment.
  • Extremely detail-oriented and capable of handling a wide range of responsibilities.
  • Open-minded and continually learning and challenging existing knowledge.
  • Takes work seriously while maintaining perspective.
  • Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

  • Work with a licensed or certified optician mentor to learn how to meet customers’ eyewear needs.
  • Learn to take and record measurements and adjust and fit eyewear accurately.
  • Learn to check finished eyewear against optical standards and customer requirements and requests.
  • Develop the ability to explain prescription terminology and product offerings to customers.
  • Work with the team to provide exceptional customer service.
  • Learn to help customers select frames and lenses based on prescription needs, fit, personal style, and lifestyle.
  • Collaborate with the team to develop sales and customer-service best practices that can be implemented across the organization.
  • Represent the Warby Parker brand and educate others about its values and mission.

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life and AD&D insurance
  • Paid sick leave
  • Paid holidays
  • Vacation days
  • Retirement savings plan (401(k))
  • Parental leave, including for non-birthing parents
  • Short-term disability
  • Employee Stock Purchase Plan
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
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