Apprentice Optician - market and main

Warby Parker • Bedford, NH

2d

About The Position

Warby Parker is seeking skilled and enthusiastic Apprentice Opticians to join its in-house optical team. The role involves learning to meet customers’ eyewear needs under the guidance of a mentor who is a licensed optician in licensed states or a certified optician in non-licensed states. Apprentices develop expertise in taking and recording measurements, adjusting and fitting eyewear, checking finished eyewear against optical standards and customer requirements, explaining prescription terminology and product offerings, and helping customers select frames and lenses suited to their prescriptions, fit, style, and lifestyle. They work collaboratively to provide exceptional service, develop sales and customer-service practices, and represent Warby Parker’s brand, values, and mission. The posting describes the ideal candidate as eager to learn, customer-focused, detail-oriented, adaptable, and comfortable in a fast-paced environment. Compensation includes a competitive base salary or hourly rate and variable compensation for eligible employees. Non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek. The posting lists benefits available to full-time and part-time employees.

Requirements

• Interested in a medical-oriented role helping people see.
• Passionate about working with people.
• A hands-on problem solver excited to learn a new technical skill.
• Clear, effective, and professional communication skills.
• Dedicated to going above and beyond to help customers and the team.
• An energetic, positive team player able to adapt in a fast-paced, changing work environment.
• Extremely detail-oriented and capable of juggling a wide range of responsibilities.
• Open-minded and constantly learning and challenging existing knowledge.
• Not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work with a licensed or certified optician mentor to learn how to meet customers’ eyewear needs.
• Learn to take and record measurements and adjust and fit eyewear accurately.
• Learn to check finished eyewear against optical standards and customer requirements and requests.
• Develop expertise in explaining prescription terminology and product offerings to customers.
• Work with the team to ensure customers receive exceptional service.
• Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
• Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
• Represent the Warby Parker brand and educate others about its values and mission.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave for full-time and part-time employees.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan for full-time and part-time employees.
• Employee Assistance Program (EAP) for full-time and part-time employees.
• Bereavement support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed