Appointment Specialist

Hughston • Valdosta, GA

3d

About The Position

The Appointment Specialist accurately schedules and maintains appointments in a very fast-paced, high-volume environment. The role handles patient calls and messages, enters demographic and insurance information, applies physician-specific scheduling protocols, and ensures patients are scheduled with the appropriate physician. The position also supports appointment preparation, payment collection, schedule maintenance, office procedures, and mail distribution.

The position requires six months of experience working in a medical office setting, a high school diploma or equivalent, working knowledge of HIPAA requirements, and the ability to work independently. Knowledge of the healthcare field and medical specialty is required. Local travel using a personal vehicle is required, along with a valid driver’s license and satisfactory Motor Vehicle Record upon hire; the MVR is screened annually.

Requirements

• At least six months of experience working in a medical office setting.
• High school diploma or equivalent.
• Working knowledge of HIPAA requirements.
• Ability to work independently.
• Knowledge of the healthcare field and medical specialty.
• Local travel via personal vehicle is required.
• Valid driver’s license and satisfactory Motor Vehicle Record upon hire; MVR screening is conducted annually.

Nice To Haves

• Experience with multi-line phones.

Responsibilities

• Answer multiple phone lines and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Learn each physician’s protocol and apply it during scheduling.
• Triage patients and schedule them with the correct physician.
• Maintain physician schedules, including cancellations and rescheduling.
• Communicate effectively, orally and in writing, with patients, physicians, and staff about patient appointment needs.
• Request records and prepare them for physician review.
• Collect prepayments when required for an appointment.
• Collect outstanding balances or balances in collections before scheduling appointments.
• Prepare and initiate the daily call reminder system accurately.
• As scheduling requires, monitor office equipment for incoming records and file records for upcoming appointments.
• Assist the Office Manager with daily procedures.
• Open and distribute mail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED