Appointment Scheduler / Referral Specialist

Women's Specialists of New Mexico LLC•Albuquerque, NM

About The Position

Women's Specialists of New Mexico (WSNM) is seeking an organized, dependable, and patient-focused Appointment Scheduler/Referral Specialist. This position schedules patient appointments across WSNM locations, manages incoming referrals, and provides customer service to patients and staff. The ideal candidate has strong communication skills, attention to detail, and the ability to work efficiently in a busy medical office environment.

Requirements

High school diploma or GED.
Strong customer service and interpersonal communication skills.
Ability to communicate professionally and effectively with patients, providers, and coworkers.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
Ability to learn and effectively use medical practice computer systems and telephone systems.
Ability to work collaboratively with staff across multiple departments.

Nice To Haves

At least one year of experience working with a multiline telephone system.
Previous experience in medical appointment scheduling, referrals, or a healthcare office setting.
Bilingual in English and Spanish.

Responsibilities

Schedule patient appointments for providers across all WSNM locations in accordance with established scheduling guidelines.
Manage incoming patient referrals through the ModMed Referral System.
Obtain medical records for patients referred by outside providers.
Provide professional, courteous, and positive interactions with patients, providers, and staff.
Answer incoming calls and transfer them to the appropriate departments or personnel.
Develop and maintain proficiency in the practice management computer system and telephone and voicemail systems.
Collaborate with other departments and team members to support efficient patient care and daily operations.
Provide coverage for the telephone operator as needed.
Assist with provider schedule changes and bump lists.
Distribute incoming mail and packages as assigned.
Participate in cross-training and perform additional duties as assigned by management.