Appointment Setter

BATH MAKEOVER BY SHUGARMAN'S, INC.• US,

11h•$60,000 - $85,000•Remote

About The Position

The Appointment Setter is the first live point of contact for homeowners who have requested information about bathroom remodeling from Shugarman’s Bath. This remote, full-time inside sales role focuses on learning about homeowners’ projects, needs, motivations, and timelines; building value in a consultation; addressing questions and objections; and booking qualified appointments for Design Consultants. The position involves a high volume of calls, ongoing follow-up, CRM documentation, and working toward measurable appointment-setting goals. Personalized video messages are sent to homeowners after appointments are booked. Compensation includes a guaranteed base of $22 per hour, uncapped demo pay for demos above the monthly minimum, monthly team bonuses, and daily spiffs. The posting estimates year-one earnings of $60,000 to $85,000 or more for strong performers and describes a path to $100,000 or more for top performers. There are three growth levels, with base pay reaching up to $30 per hour. The role is remote with a set weekly schedule. Applicants should indicate which Pacific Time shift they are applying for: Monday through Friday, 10:45 AM to 7:15 PM, or Tuesday through Saturday, 8:45 AM to 5:15 PM. Candidates must complete aptitude and personality testing and are subject to a pre-employment background check.

Requirements

Confident, professional phone presence and ability to build rapport quickly.
Strong discovery skills and ability to ask thoughtful questions rather than simply follow a script.
Confidence handling objections and moving conversations toward a clear next step.
Competitive, goal-oriented mindset and motivation to achieve measurable results.
Resilience and ability to hear “no” and bring the same confidence to the next opportunity.
Strong accountability, reliability, and follow-through.
Coachable mindset and ability to turn feedback into action quickly.
Ability to stay focused, productive, and self-motivated in a remote environment.
Reliable high-speed internet connection and a quiet, professional workspace.
Strong computer skills and ability to learn and navigate CRM and communication systems.

Nice To Haves

Experience in inside sales, appointment setting, outbound sales, or another performance-driven role.

Responsibilities

Make 100 or more outbound calls per day to homeowners who requested information and handle inbound calls as needed.
Convert new and existing leads into qualified appointments for Design Consultants.
Ask discovery questions to understand each homeowner’s project, needs, motivation, and timeline.
Build value in the consultation and confidently ask for the appointment.
Address questions, hesitation, and objections while maintaining a positive customer experience.
Follow up consistently with leads by phone, text, and email.
Re-engage previous opportunities and turn renewed interest into appointments.
Maintain accurate customer information and detailed notes in the CRM.
Work toward defined appointment-setting goals and performance KPIs.
Use call coaching, scorecards, and performance data to improve.
Record and send personalized video messages to homeowners after booking.

Benefits

Company-provided equipment.
Internet stipend.
Eight paid holidays per year.
Up to 80 hours of vacation accrued annually.
40 hours of sick time per year.
401(k) eligibility after 90 days.
Medical insurance with the company contributing 50% toward the base plan premium.
Additional benefit options including dental, vision, life insurance, HSA, and FSA.
Ongoing coaching and professional development.
Opportunities for career growth.
Guaranteed base pay, uncapped demo pay above the monthly minimum, monthly team bonuses, and daily spiffs.