Appointment Setter

CL Support Services • Houston, TX

2d • Onsite

About The Position

CL Support Services is hiring an on-site Appointment Setter to arrange service appointments and respond to online requests from customers seeking home foundation repairs. The role provides outbound customer-service support to client locations in multiple states and contacts customers by phone, text, chat, or email to schedule free foundation repair inspections. Appointment details are entered accurately through I360. The position also answers customer questions and follows up with customers and field managers for updates. CL Support Services provides HR, IT, customer service, accounting, and risk management services to Olshan Foundation Solutions and other construction companies.

Requirements

• At least 1 year of experience in call center work, dispatch, appointment setting, or general customer service.
• Ability to work independently in a fast-paced environment.
• Strong verbal communication, writing, and typing skills.
• Ability to meet key performance indicator standards.
• Must pass a pre-employment drug test and have a favorable background.
• Must be able to work an 8-hour schedule Monday through Friday and some Saturdays from 8:00 a.m. to 1:00 p.m.

Nice To Haves

• Bilingual ability.

Responsibilities

• Provide outbound customer service phone support for client locations in multiple states.
• Respond in real time to new online service appointment requests by contacting customers by phone, text, chat, or email.
• Accurately schedule free foundation repair inspections through I360.
• Answer customer questions and provide excellent customer service over the phone.
• Follow up with customers and field managers for updates.

Benefits

• Opportunities to earn bonuses and other incentives.
• On-the-job training.
• Paid time off, including vacation, holiday, and sick time.
• Medical, dental, vision, life, and short-term disability insurance.
• 401(k) and Roth plan.
• Tuition reimbursement.
• Casual dress code; jeans are permitted.
• Competitive and friendly team and supportive management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed