Appointment Setter
About The Position
The Appointment Setter contributes to an enterprise-wide sales initiative by nurturing prospect relationships from initial contact through post-sale support and building a consistent sales funnel for the sales team. The role generates appointments and traffic through outbound calls, online inquiries, and other lead-generation techniques, with a primary goal of scheduling sales appointments. Appointment Setters communicate with prospective customers about their needs and RV products and services, use scripts and talking points, and maintain accurate customer and activity information in the CRM. They coordinate with marketing and sales teams, monitor performance metrics, respond to coaching, and help manage the company's online reputation to support customer satisfaction.
Requirements
- Clear and concise written and verbal communication skills.
- Results-driven and motivated for sales.
- Excellent customer service skills.
- Ability to manage responsibilities effectively and use time management to reach goals.
- Ability to multitask while demonstrating strong organizational skills.
- Prior CRM experience and strong computer skills.
- Ability to lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices.
Nice To Haves
- VinSolutions experience.
- Previous sales experience.
Responsibilities
- Nurture and cultivate prospect relationships throughout the customer journey, from initial contact to post-sale support.
- Build a structured sales funnel through proactive prospecting and maintain a steady flow of sales opportunities.
- Generate appointments and traffic by meeting departmental activity targets using outbound calls, online inquiries, and other lead-generation techniques.
- Communicate with prospective customers to understand their needs, answer inquiries, and provide information about RV products and services.
- Use provided scripts and talking points for outgoing and incoming phone calls.
- Make 8–10 outbound calls per hour, primarily to schedule sales appointments.
- Record and manage customer information, appointments, calls, and sales interactions in the CRM system, keeping data accurate and up to date.
- Stay informed about marketing campaigns and promotions and align lead-generation efforts with those initiatives.
- Track and analyze personal performance metrics, including appointments scheduled, calls made, sales achieved, and customer engagements.
- Work with the Sales Development Manager and respond to coaching to improve departmental success.
- Help proactively manage online reputation through review sites and social media outlets.
- Collaborate with the sales team to support a seamless customer journey from initial contact to sale.
Benefits
- Paid Time Off
- 401(k)
- Employee Assistance Program
- Good Sam Roadside Assistance
- Discounts
- Paid parental leave, if eligibility is met
- Tuition reimbursement, if eligibility is met
- On-the-job training opportunities
- For full-time associates: comprehensive benefits including medical, dental, and vision coverage
- For part-time associates: access to dental and vision coverage
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
