Appointment Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days
About The Position
The Appointment Scheduling Specialist delivers care to patients using the Appointment Scheduling Specialist Process. This role answers calls and schedules patient appointments, tests, procedures, and referrals. The specialist conducts patient pre-certification to help ensure coverage for appointments and medical care; gathers insurance and personal information; communicates appointment and procedure instructions; and may collect co-pays or co-insurance. The role requires positive, professional customer service in contacts with patients, staff, and visitors, and includes other duties as assigned. The position is based at the Heart & Vascular Specialists Clinic at 8440 Walnut Hill Lane, Suite 400, Dallas, Texas. It is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. The clinic is described as a fast-paced, high-volume setting with inbound and outbound calls, strong teamwork and collaboration, and a focus on making healthcare more accessible, integrated, and reliable.
Requirements
- High school diploma or equivalent.
- Strong customer service skills.
- Good communication skills.
- Strong work ethic and a high level of professionalism.
- Ability to handle multiple projects simultaneously in a fast-paced environment.
- Ability to work in a fast-paced environment.
Nice To Haves
- Two years of healthcare experience in a clinical setting.
- Medical scheduling experience in a call center.
- Bilingual in English and Spanish.
Responsibilities
- Answer phone calls and schedule patient appointments.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Schedule tests, procedures, and referral appointments.
- Communicate with patients regarding appointments and instructions for procedures and tests.
- Gather insurance information and patient personal data.
- May collect fees such as co-pays or co-insurance.
- Provide positive, professional customer service in contacts with patients, staff, and visitors.
- Deliver care to patients utilizing the Appointment Scheduling Specialist Process.
- Perform other duties as assigned.
Benefits
- 401(k)
- Paid time off (PTO)
- Medical benefits
- Dental benefits
- Paid parental leave
- Flexible spending account
- Tuition reimbursement
- Student Loan Repayment Program
- Other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
