Appointment Scheduler (Full-Time)
About The Position
A Healthcare Career That Leaves Room for Your Life. Want to work in healthcare without the nights, weekends, and holiday schedules that often come with working in a hospital? At Gastroenterology Associates of the Piedmont (GAP), our Appointment Schedulers enjoy a Monday–Friday schedule, no nights, no weekends, and paid holidays. You can build a rewarding healthcare career while still having evenings, weekends, and holidays for the things that matter most to you. As a private specialty medical practice, GAP offers a professional, team-oriented environment where your work directly impacts our patients and providers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd like to hear from you.
Requirements
- High school diploma or GED.
- At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or a similar customer-facing role.
- Strong communication and customer service skills.
- Good computer and data-entry skills.
- Strong organization and attention to detail.
- Ability to remain professional and compassionate in a busy environment.
Nice To Haves
- Previous scheduling experience in a medical practice, physician office, specialty clinic, or outpatient healthcare setting.
- Experience using an EHR, EMR, or medical practice-management system.
- Familiarity with medical terminology and HIPAA.
- Experience handling a high volume of patient telephone calls.
Responsibilities
- Schedule, reschedule, and cancel patient appointments.
- Manage a high volume of patient telephone calls and scheduling requests.
- Accurately enter and maintain appointment information in our electronic scheduling system.
- Provide patients with clear information about appointment dates, times, locations, and instructions.
- Deliver professional, compassionate customer service—even when patients are frustrated, anxious, or upset.
- Work with providers, clinical staff, and administrative team members to resolve scheduling issues.
- Maintain patient confidentiality and comply with HIPAA requirements.
- Follow GAP policies and procedures related to patient information, cybersecurity, safety, and compliance.
Benefits
- No nights
- No weekends
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
