Appointment Scheduler (PRN)

Gastroenterology Associates of the Piedmont•Winston-Salem, NC

88d•Onsite

About The Position

Gastroenterology Associates of the Piedmont (GAP) is seeking a PRN Appointment Scheduler to support their team when additional coverage is needed. This PRN opportunity offers the chance to work in a professional outpatient medical practice without nights or weekends. PRN team members provide valuable coverage during weekday business hours based on practice needs. GAP offers a team-oriented environment where your work directly impacts patients and providers. The ideal candidate is dependable, organized, comfortable working in a fast-paced environment, and enjoys helping patients.

Requirements

High school diploma or GED.
At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or a similar customer-facing role.
Strong communication and customer service skills.
Good computer and data-entry skills.
Strong organization and attention to detail.
Ability to remain professional and compassionate in a busy environment.

Nice To Haves

Previous scheduling experience in a medical practice, physician office, specialty clinic, or outpatient healthcare setting.
Experience using an EHR, EMR, or medical practice-management system.
Familiarity with medical terminology and HIPAA.
Experience handling a high volume of patient telephone calls.

Responsibilities

Schedule, reschedule, and cancel patient appointments.
Manage a high volume of patient telephone calls and scheduling requests.
Accurately enter and maintain appointment information in our electronic scheduling system.
Provide patients with clear information about appointment dates, times, locations, and instructions.
Deliver professional, compassionate customer service—even when patients are frustrated, anxious, or upset.
Work with providers, clinical staff, and administrative team members to resolve scheduling issues.
Maintain patient confidentiality and comply with HIPAA requirements.
Follow GAP policies and procedures related to patient information, cybersecurity, safety, and compliance.