Appointment Scheduler

Physicians’ Primary Care • Cape Coral, FL

16d

About The Position

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler for its Adult Medicine division in Cape Coral. The position is scheduled from 8:00 a.m. to 5:00 p.m., Monday through Friday. The scheduler handles patient calls, gathers information needed for appointments, accurately records information in the patient management system, and communicates messages while maintaining confidentiality and following HIPAA guidelines.

Requirements

• Experience working in a high-volume call center environment.
• Strong attention to detail and ability to record information accurately.
• Ability to develop and maintain good rapport and cooperative working relationships with providers, staff, and patients.
• Ability to handle all calls professionally and compassionately.
• Knowledge of insurance, referrals, and eligibility.
• Regular and reliable attendance.

Nice To Haves

• One year of medical office experience or a combination of medical education and office experience.

Responsibilities

• Answer a high volume of calls in a professional and courteous manner.
• Obtain patient demographics and insurance information when scheduling appointments.
• Accurately record information in the patient management system.
• Communicate messages to the appropriate parties.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.

Benefits

• Health, dental, vision, disability, and life insurance.
• 401(k) with company match.
• Free financial advising.
• Paid time off (PTO).
• Paid holidays.
• Uniform allowances at hire and each anniversary.
• Company-paid continuing education courses through CEdirect.
• Reimbursement for position-required certifications and/or licenses.
• Employee Assistance Program (EAP).
• Employee Resource Assistance Program (ERAP).
• Discounted legal and document services.
• Milestone gifts.
• Employee appreciation events and gifts.
• Ability to advance and grow within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed