Appointment Scheduler

Ventura Orthopedics•Camarillo, CA

20d•$21 - $25

About The Position

The Appointment Scheduler is the first point of contact for clients and helps shape their service experience. The role schedules and manages patient appointments, responds to inquiries, supports insurance and authorization processes, and assists front-office staff. It also processes patient payments and provides coverage for front-office staff as needed. The position is performed in an office area. Work can be stressful and involves constant, interruptive interaction with others, including sick people and people in pain. The employee may occasionally be exposed to toxic or caustic chemicals and radiation; noise is usually moderate. The role has no supervisory responsibilities.

Requirements

High school diploma or GED and 12 to 18 months of related call center or customer-service experience and/or training, or an equivalent combination of education and experience.
Outstanding communication skills.
Good organizational skills.
Excellent customer/patient service skills.
Good problem-solving skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively with patients, outside vendors, and other employees; ability to communicate clearly and professionally.
Basic math skills, including adding, subtracting, multiplying, and dividing, and ability to calculate amounts such as discounts, interest, and percentages.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
No certificates, licenses, or registrations are needed.