Appointment Business Center Scheduler I/II

University of Arkansas System • Little Rock, AR

22d • $16 - $17 • Onsite

About The Position

The Appointment Business Center Scheduler (Access Coordinator) answers telephones and coordinates appointments in a call center environment. The role supports patient care activities and requires strong communication skills and a commitment to excellent customer service. This position is not eligible for remote work.

Requirements

• High school diploma or GED.
• Basic computer proficiency, preferably with MS Office.
• Excellent telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Level I: One year of customer service experience.
• Level II: Two years of customer service experience.

Nice To Haves

• Call center experience.
• Experience in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology.

Responsibilities

• Schedule, reschedule, coordinate, and cancel appointments.
• Input and/or update accurate patient information.
• Communicate accurate and complete information.
• Maintain strict confidentiality.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contributions matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED