Applications Specialist, Tube and Wire Forming Products

BLM GROUP•Novi, MI

8d•Onsite

About The Position

The Applications Specialist, Tube and Wire Forming Products, works under the direct supervision of the Applications Manager, Lasertube, Press Brake and Flat Sheet. The specialist analyzes customer application requirements and selects suitable equipment, serves as a technical resource for the department, conducts demonstrations and application tests, and provides advanced technical support to sales team members and the Applications Engineer. The role also makes decisions that influence the flow of work through other departments. The position focuses on Tube and Wire Forming products and requires customer-facing technical work at BLM GROUP USA’s Solution Center in Novi, Michigan, and at customer facilities. It includes machine and software demonstrations, customer training, troubleshooting, acceptance testing, sample-part production, technical presentations, and support for sales tools and product demonstrations. Travel may be domestic or international, up to 50% as needed, including travel to Italy one to two times per year for ongoing product training. Overtime may be required to complete the workload. The position is not remote and has a stated commitment timeframe of three to five years.

Requirements

Associate’s degree in a technical field; prior experience or equivalent military training may substitute for the degree.
At least two years of tube bender experience across multiple applications, including tube bender setup, service, maintenance, or CNC tube bender part programming.
Driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Thorough understanding of CAD/CAM software and its application to specific machines and parts.
Thorough understanding of Tube and Wire Forming tool designs and their application to specific machines and parts.
Thorough knowledge and understanding of statistical evaluations.
Thorough knowledge and understanding of robotic cell integration.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Strong organization, verbal and written communication, and time-management skills.
Ability to advise others in the department on technical matters.
Ability to work effectively with minimal supervision and with all levels of team members and varied customer personalities.
Ability to travel up to 50% as needed, including domestic and international travel.
Ability to work overtime as needed and commit to the position for a timeframe of three to five years.
Ability to lift or move up to 80 pounds and meet the stated physical and visual demands of the role.

Responsibilities

Establish subject-matter expertise in the relevant field and provide technical expertise to the Applications Engineer, Product Managers, and other team members.
Set up tooling on Solution Center Tube and Wire Forming machines.
Run sample parts at the request of sales team members.
Provide technical expertise to other departments and teams to support project specifications and completion.
Develop sales tools for new features or machines.
Conduct customer software and machine demonstrations at the BLM GROUP USA Solution Center in Novi, Michigan, and at customer facilities.
Train customers at the Solution Center and customer facilities, including addressing issues encountered during facility visits.
Troubleshoot and correct customer application issues as requested by management, at the Solution Center or customer facilities.
Perform run-off acceptance tests at the BLM GROUP facility or customer sites as needed.
Develop machine and software demonstration parts and strategies for Tube and Wire Forming Products.
Present machine and software information at trade shows and other events as needed.
Maintain the quality condition of Tube and Wire Forming machines.
Perform time studies and feasibility requests as needed.
Support the Applications Engineer and Product Managers by providing advanced technical counsel and solutions to customers’ specific technical issues.
Maintain positive customer rapport, a professional appearance, and business relationships through outstanding customer service.
Travel to Italy one to two times per year for continued software and hardware training on BLM GROUP products.
Travel up to 50% as needed by management, domestically or internationally.
Work overtime as necessary to complete the workload, as needed by management.
Perform other duties as assigned by management.