Field Applications Specialist, Tube Laser

BLM GROUP•Novi, MI

7d•Onsite

About The Position

The Field Applications Specialist provides technical expertise for tube laser and peripheral product applications. The role involves customer-site troubleshooting, advanced customer training, internal and external application testing, machine and software demonstrations, and limited in-house sales applications support. The specialist provides technical feedback and solutions to sales team members, the Solution Center Applications Manager, the Product Manager, and colleagues across the Applications department and other company departments. The position is primarily based in a manufacturing facility, with occasional work in an office environment. It requires approximately 80% domestic or international travel, including travel to Italy 1–2 times per year for ongoing product software and hardware training. This is not a remote position. Overtime may be required to complete the workload, and the posting states a commitment to the position for 3–5 years.

Requirements

Associate’s degree in a technical field; prior experience or equivalent military training may be substituted for a degree.
At least three years of laser or CNC experience across multiple applications, including setup, service, maintenance, or CNC part programming.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Thorough understanding of CAD/CAM software and its application to specific machine and part applications.
Ability to read part drawings.
Thorough knowledge and understanding of statistical evaluations.
Proficiency in Microsoft Word, Excel, and Outlook, and ability to use the Internet effectively.
Strong organization, time management, verbal communication, and written communication skills; ability to advise others on technical matters.
Ability to work effectively with minimal supervision and with all levels of team members and varied customer personalities.
Professional appearance.
Understanding of laser technology and parameters, with ability to adjust them.
Mechanical aptitude or experience.
Ability to perform the physical demands of the position, including lifting or moving up to 80 pounds.
Ability to travel approximately 80%, including domestic and international travel, and to work overtime as necessary.
Commitment to the position for 3–5 years.

Responsibilities

Establish oneself as a subject matter expert in the related field.
Perform and receive training at BLM GROUP USA as needed.
Conduct advanced training for customers in the field and teach customers how to correct issues encountered during field visits.
Troubleshoot customer application issues and determine whether concerns are machine-related or application-based; correct machine/service-related issues as well as application issues.
Conduct tube laser machine and software demonstrations at customer sites and present machines or software at tradeshows as needed.
Travel to customer sites to conduct run-off acceptance tests.
Develop tube product machine/software demonstration parts and strategies for field demonstrations.
Perform thorough onsite pre-sale application analysis with the RSM and recommend a laser solution suited to the customer.
Occasionally perform time studies and feasibility requests.
Provide technical expertise to Applications Engineers, Product Managers, and other departments to support project specifications and completion, particularly for in-field applications.
Assist others in the Applications department with technical recommendations or refer matters to a subject expert.
Support the Laser Applications Manager and Product Manager with advanced technical counsel and solutions to customer technical issues.
Maintain positive customer rapport, a professional appearance, and business relationships by providing outstanding customer service.
Travel to Italy 1–2 times per year for continued training on BLM GROUP products' software and hardware.
Travel up to 80% as needed by management and work overtime as necessary to complete the workload.
Perform other duties as assigned by management.