Field Applications Specialist, Tube Laser

BLM Group World Wide•Novi, MI

10d•Onsite

About The Position

The Field Applications Specialist, Tube Laser serves as a technical resource for tube laser and peripheral products. The role provides field troubleshooting for customer applications and machine issues, advanced customer training, internal and external applications testing, and limited in-house sales applications support. The specialist supplies technical feedback and guidance to the sales team, Laser Applications Manager, Product Manager, other Applications Engineers, and other departments. This position reports directly to the Solution Center Applications Manager and indirectly to the lead Applications Engineer; it has no supervisory responsibility. The specialist conducts customer-site demonstrations, run-off acceptance tests, pre-sale application analyses, and application feasibility or time-study work as needed. The role also develops demonstration parts and strategies, supports technical issue resolution, and maintains strong customer relationships. Travel is approximately 80%, including domestic and international travel and one to two annual trips to Italy for product training. The position is not remote and is based primarily in a manufacturing facility, with occasional work in an office environment. Overtime may be necessary to complete the workload, and the role requires a commitment of three to five years.

Requirements

Associate’s degree in a technical field; prior experience or equivalent military training may be substituted for a degree.
At least three years of laser or CNC experience across multiple applications, including setup, service, maintenance, or CNC part programming.
Driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Thorough understanding of CAD/CAM software and its application to specific machines and parts.
Ability to read part drawings.
Thorough knowledge and understanding of statistical evaluations.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Strong organizational skills.
Excellent verbal and written communication skills, including the ability to advise others on technical matters.
Ability to work effectively with minimal supervision.
Excellent time-management skills.
Professional appearance.
Ability to work effectively with all levels of team members and a range of customer personalities.
Understanding of laser technology and parameters, and ability to adjust them.
Mechanical aptitude or experience.
Ability to travel approximately 80%, including domestic and international travel.
Ability to lift or move up to 80 pounds and meet the described physical demands.

Responsibilities

Establish oneself as a subject matter expert in the related field.
Perform and receive training at BLM GROUP USA as needed.
Conduct advanced training for customers in the field.
Troubleshoot and correct customer application issues in the field.
Determine whether customer concerns are machine-related or application-based, and correct machine or service-related issues as well as application issues.
Train customers to correct issues encountered during in-field visits.
Conduct tube laser machine and software demonstrations at customer sites.
Travel to customers to conduct run-off acceptance tests.
Develop tube product machine and software field demonstration parts and strategies.
Perform thorough onsite pre-sale application analysis with the RSM and recommend an appropriate laser solution for the customer.
Present machines and software at trade shows as needed.
Occasionally perform time studies and feasibility requests.
Provide technical expertise to other Applications Engineers and Product Managers within the department.
Provide technical expertise to other departments to aid with project specifications and completion, particularly for in-field applications.
Help colleagues in the Applications department with technical recommendations or refer matters to a subject expert.
Support the Laser Applications Manager and Product Manager with advanced technical counsel and solutions for customers' technical issues.
Maintain positive rapport, a professional appearance, and business relationships with customers through outstanding customer service.
Travel to Italy one to two times per year for ongoing training in BLM GROUP products' software and hardware.
Travel up to 80% as needed by management.
Work overtime as necessary to complete the workload defined by the manager.
Perform other duties as assigned by management.