Applications/Automation Triage Specialist
About The Position
Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the largest privately owned machine tool importers in North America. Job Summary: The Applications/Automation Triage Specialist serves as the first point of technical support for customers operating CNC machine tools, automated manufacturing systems, and robotic machining applications. This role is responsible for providing remote troubleshooting, applications support, and technical guidance related to CNC programming, automation systems, robotics, and machine integration. Working closely with customers, service teams, and engineering resources, the specialist diagnoses and issues, assists with G-code and M-code programming challenges, and helps minimize equipment downtime while maximizing manufacturing customers productivity and performance
Requirements
- 2+ years of experience working with FANUC robotic systems or similar industrial robots
- Strong understanding of Robot operations and teach pendant usage, basic robot programming, and Industrial automation concepts
- Experience troubleshooting robot faults and production issues
- Knowledge of G-code and M-code programming for CNC equipment and their interaction with automated robotic systems.
- Experience troubleshooting communication between robots, CNC controls, PLCs, and production equipment.
- Familiarity with manufacturing automation concepts including machine tending, palletizing, material handling, and integrated production cells.
- Ability to read and interpret CNC programs, machine schematics, electrical drawings, and automation system documentation.
- Excellent verbal communication skills for guiding customers over the phone
- Ability to remain calm and effective in high-pressure production environments
- Familiarity with electrical schematics and mechanical systems
- Knowledge of PLCs (Allen-Bradley, Siemens) and integration concepts
- Proficiency with Microsoft Office and ticketing systems
Nice To Haves
- FANUC Robot Operator or Programming certification is a plus
Responsibilities
- Provide phone-based technical support to customers using FANUC robots, controllers, and peripherals
- Assist customers with automation-related programming issues, including robot-to-machine communication, cycle sequencing, and production optimization.
- Interpret and troubleshoot CNC machine signals, I/O communication, and machine integration issues within robotic work cells.
- Provide technical guidance on automated machining applications utilizing G-code and M-code commands.
- Maintain strong product knowledge of FANUC robots, controllers and software
- Provide excellent customer service and ensure a positive support experience
- Diagnose and resolve issues related to Robot faults and alarms, programming errors, mechanical and electrical performance, end-of-arm tooling (EOAT) and system integration, etc.
- Guide customers through step-by-step troubleshooting procedures in real time
- Assist with robot startup, calibration, and recovery processes
- Interpret FANUC alarm codes and identify root causes
- Escalate complex technical issues to engineering or field service teams when required
- Document customer interactions, issues, and resolutions in CRM/ticketing systems
- Support customers with preventive maintenance recommendations
- Maintain strong product knowledge of FANUC robots, controllers and software
- Provide excellent customer service and ensure a positive support experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
