Applications Analyst-Clinical Sr (Epic Senior Inpatient Orders)

Eisenhower Health•Rancho Mirage, CA

2d•$43 - $65

About The Position

The Senior Clinical Applications Analyst supports core clinical applications to enable cost-effective, high-quality, efficient, and safe patient care. The analyst implements, administers, and supports assigned clinical systems, maintains a thorough understanding of the applications and related systems and operations, and addresses moderately to highly complex issues and design decisions. The position provides production, on-call, and after-hours support; develops functionality; analyzes and resolves problems; and supports clinical and non-clinical users. The analyst owns or manages medium-to-large projects, manages software upgrades and maintenance, and may serve as project manager for major Information Systems projects. The role coordinates application support with technical teams, including system administrators, database, networking, reporting, and help desk staff. It provides solutions for work orders, trouble tickets, and projects, implements changes using documented procedures, and communicates and documents complex application, interface, data, and workflow concepts across the organization. The position is intended for a senior Epic Inpatient Orders or Epic Ambulatory certified analyst, or an existing certified senior Epic analyst in a clinical module with relevant clinical-setting experience who can obtain the required certification within the required time frame.

Requirements

Relevant degree or experience in lieu of a degree.
Two years of Application/Epic Analyst experience.
Epic certification is required for positions supporting an Epic application; the role seeks a certified senior Epic Inpatient Orders or Epic Ambulatory analyst, or a certified senior analyst in a clinical module with relevant clinical-setting experience who can obtain certification within the required time frame.
Ability to maintain positive interpersonal relations with peers, users, and vendors.
Ability to teach and train other staff.
Demonstrated knowledge and experience with Project Management Office methodology and tools.
Excellent communication, oral, and written skills.
Facilitation, organization, and team-building skills.
PC skills using MS Office, internet browsers, and email.
Previous system analyst experience at a senior level.
Proven experience managing major projects.
Working knowledge of and experience using healthcare applications.

Nice To Haves

Bachelor’s degree.
Experience with the assigned applications; Epic certification if applicable.
Experience working in an acute healthcare setting or vendor setting.

Responsibilities

Comply with the Code of Conduct and compliance policies, resolve compliance questions or concerns, and report suspected violations.
Act as a liaison among assigned departments, clinical end users, and Information Systems technical personnel.
Coordinate and maintain systems for assigned departments, troubleshoot issues, and document issues for vendor resolution.
Support departments and staff during and after implementation of assigned applications and systems.
Provide at-the-elbow support to providers and end users as needed during and after clinical system upgrades.
Analyze systems and processes to identify opportunities to improve patient care, provider productivity, financial outcomes, ancillary relations, or cost savings.
Help plan and develop department-specific requirements for future product acquisitions.
Provide written and oral project status reports as requested.
Communicate and facilitate communication among Information Systems staff, vendors, and users to identify needs, modifications, and issues and to develop resolutions and solutions.
Analyze and document user-requested programming changes and facilitate communication between users and Information Systems staff.
Work with vendors to determine, review, and document acceptance of system changes and facilitate communications between Information Systems personnel and vendor representatives.
Provide technical assistance and support to expert users.
Follow Project Management Office guidelines and use its tools to manage and communicate project tasks and issues.
Train and assist others in using Project Management Office tools and methodologies.
Share information about healthcare informatics and regulatory requirements with team members.
Use available resources to stay informed about developments and trends in healthcare informatics, information security, and regulatory compliance.
Ensure required documentation, including procedures and processes, is completed.
Update service requests monthly and communicate updates to requestors monthly.
Ensure email and voicemail indicate unavailability and provide an alternative contact when out of the office.
Perform administrative tasks to support management as requested and other duties as assigned.