Epic Applications Analyst – Orders
About The Position
The Epic Applications Analyst – Orders is a contributor to application support and delivery, working under the direction of the Application Manager. The role provides intermediate system-level support for multi-user clinical and financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and support. It applies systems analysis and project management practices to plan and manage projects of varying complexity, establish goals and milestones, and help meet project deadlines. The analyst supports assigned Epic applications through implementation, testing, upgrades, troubleshooting, and ongoing optimization. The role translates business, clinical, and financial requirements into technical solutions, collaborates with clinical and operational departments and other teams, trains and supports end users, communicates project status and risks, and identifies opportunities for improvement. Participation in an on-call rotation may be required. The position is remote, follows East Coast operational and collaboration hours, and may require travel up to 25%, including for go-live implementations.
Requirements
- Active Epic certification in the assigned application/module, Orders.
- At least 3 years of experience in technology, healthcare, or a related industry.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team, accept and offer constructive feedback, and support team goals.
- Ability to multitask, complete assigned work independently with minimal guidance, maintain attention to detail, and offer some guidance to other team members.
- Ability to analyze and troubleshoot problems and propose solutions.
- Comprehensive understanding of application support.
- Ability to gather, translate, and communicate business or clinical requirements into technical solutions for application implementation.
- Knowledge of application support, systems analysis, and healthcare workflows and requirements.
- Ability to apply project management methodologies to planning, coordination, resource management, risk mitigation, and execution.
- Capability for sedentary work, including sitting for extended periods and occasionally exerting up to 10 pounds of force.
Nice To Haves
- Bachelor’s degree in healthcare information technology or a related field; equivalent relevant experience may be considered in lieu of a degree.
- Active Epic certification in Epic Orders Transmittal and Bugsy.
Responsibilities
- Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and optimization.
- Support application builds, upgrades, implementations, testing, and validation.
- Investigate and resolve application issues, identify root causes of recurring problems, and implement sustainable solutions.
- Gather and translate business, clinical, and financial requirements into technical solutions aligned with organizational objectives.
- Collaborate with clinical, operational, financial, IT, and application teams to resolve issues and improve workflows.
- Provide technical guidance, education, and troubleshooting support to end users, and collaborate with training teams.
- Lead and participate in project planning, establish goals and milestones, develop work plans, and coordinate tasks to meet timelines.
- Communicate project status, risks, issues, and changes to stakeholders, escalating complex issues when needed.
- Identify opportunities to improve application functionality, processes, and team effectiveness, and stay informed about relevant technologies and best practices.
- Participate in an on-call rotation as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
