Application Systems Analyst

Christian Science•Boston, MA

5d•Hybrid

About The Position

The Application Systems Analyst works on the Enterprise Solutions Services (ESS) Applications Team and collaborates closely with department managers, end users, and subject matter experts to help deliver solutions to fit the Church’s business needs. This position provides quality analyses of new and existing solutions and configures features and functionality to improve business processes. Further they conduct testing, locate potential problems, and solve them in an efficient manner.

Requirements

Bachelor's degree required (equivalent experience may be considered)
Excellent interpersonal, communication (written, verbal), and presentation skills are required
Active listener
Practiced at learning new vendor application(s) and utilizing application tools to tailor system(s) to meet user requirements is required
Enterprise application support and business process expertise is required
Proficient with Google Suite and Microsoft Office Products is required

Nice To Haves

Experience as an Application Analyst or similar experience preferred
Understanding of data modeling, database management, project management, business analysis and business process mapping is preferred
Experience gathering requirements and writing users stories is preferred
Foundational knowledge of a software language is preferred
Engagement with Christian Science Mother Church membership preferred
Primary Class instruction preferred

Responsibilities

Respond to issues reported by users; research and resolve issues in a timely fashion with some oversight
Work with vendors to understand and resolve escalated issues
Perform application support, including but not limited to: application setup, configuration, implementation, maintenance, updates, user access, permissions, and security. It also involves troubleshooting, researching user problems, resolving production issues
Perform compliance maintenance, ensures existing infrastructure, applications and business processes meet with current and future regulatory controls placed on our organization (GAAP, PCI, HIPPA)
Provide excellent customer service: communicate in a comprehensive and warm manner, and participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications
Support user adoption through support and training super users.
Capture, analyze and deliver meaningful insights from application usage and metrics
Work with users to understand and define requirements
Review, analyze and evaluate Enterprise applications along with current business processes and departmental requirements
Implement configuration changes
Develop and execute test scenarios based on requirements
Confirm solution success
Support digital transformation efforts by implementing approved AI features and enhancements in a secure and governed manner
Have a developed understanding of application functionality -attending trainings and/or reading documentation
Perform maintenance of existing and drafting of new ESS documentation to support the Applications Team and the organization
Participate in vendor user groups and forums, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications
Updates work tracking tools and other administrative tasks