Application Support Specialist
About The Position
The Application Support Specialist at Trimble Viewpoint supports enterprise clients using construction accounting and project management software, including Vista, Spectrum, and ProContractor. The role involves troubleshooting complex technical issues, analyzing data to diagnose root causes, and resolving problems in real time. The specialist uses SQL, reporting tools, spreadsheets, and internal AI-powered tools to check data integrity and improve resolution efficiency. The role also includes creating and refining AI-driven knowledge content to help users and automate responses to common issues. The specialist collaborates with global support teams and participates in international on-call rotations. This is an on-site position in Portland, Oregon, with a Monday–Friday schedule of 6 a.m.–3 p.m., 7 a.m.–4 p.m., or 8 a.m.–5 p.m. Pacific Time, and no travel required.
Requirements
- Strong proficiency in diagnosing technical software issues and examining underlying data using SQL queries and reporting tools.
- Customer service orientation, including empathetic listening, communication, and de-escalation abilities.
- Practical understanding of AI agents and AI-powered tools, with a proactive approach to using AI for process efficiency.
- Bachelor’s degree in business, accounting, computer science, or equivalent professional experience.
- Strong organizational and time-management skills.
- Ability to explain complex technical concepts to diverse audiences.
Nice To Haves
- Hands-on experience with construction accounting software, specifically Vista, Spectrum, or ProContractor.
- Background in the construction, financial, or ERP software industries.
- Experience authoring technical knowledge base articles or prompt-engineering content for AI support tools.
Responsibilities
- Partner with clients to troubleshoot and resolve complex technical issues involving Vista, Spectrum, ProContractor, and other core accounting and project management solutions.
- Use internal AI-powered tools and data analytics to diagnose root causes and accelerate problem resolution.
- Build and refine AI-driven knowledge content to help users and automate resolutions for common client challenges.
- Analyze database records with SQL queries, custom reporting tools, and spreadsheets to ensure data integrity.
- Collaborate with global support teams and participate in international on-call rotations.
- Communicate technical concepts to diverse audiences while providing empathetic customer support and de-escalating issues.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Time-off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
- Paid parental leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
