ERP Application Support Specialist
About The Position
We are looking for an ERP Application Support Specialist to provide day-to-day functional and technical support for our ERP and warehouse management applications, including Syteline, Factory Track and Infor OS. You'll work with teams across finance, supply chain, manufacturing, inventory and sales to resolve application issues, support users and help ensure our systems and processes meet business needs. Alongside day-to-day support, you'll contribute to ERP and warehouse management system implementations, upgrades, integrations and improvements, working with business teams, developers, project managers and external partners.
Requirements
- At least three years of experience supporting ERP, warehouse management or comparable enterprise applications in a functional or technical support role.
- Practical experience with one or more of Syteline, Factory Track and Infor OS, including application support, configuration, maintenance or user assistance.
- Strong incident investigation, analytical and troubleshooting skills, with the ability to identify root causes and implement sustainable resolutions.
- Experience supporting business processes across manufacturing, finance, inventory, sales or supply-chain operations.
- Experience contributing to ERP projects such as implementations, upgrades, migrations, integrations or significant system enhancements.
- Clear written and verbal communication skills, with the ability to explain system concepts to users with different levels of technical knowledge and produce effective process documentation.
Nice To Haves
- Familiarity with SQL, ERP integrations, data migration, Windows Server, Infor OS, issue-tracking tools, change management or Lean or ERP-led process improvement.
- Relevant Syteline, Factory Track, Infor OS or associated ERP technology training or certification is also desirable.
Responsibilities
- Provide day-to-day support for Syteline, Factory Track and Infor OS, resolving user queries, incidents and application issues in line with agreed priorities.
- Investigate recurring ERP and warehouse management system issues, identify root causes, coordinate corrective actions and document resolutions.
- Support system configurations, workflows, modules, reports, patches and upgrades, working with developers and external partners where technical changes are required.
- Work with teams across finance, supply chain, manufacturing, inventory and sales to understand requirements and support effective ERP and warehouse management processes.
- Create and maintain standard operating procedures, troubleshooting guides and user documentation, and deliver role-based training.
- Monitor system performance, data integrity and support trends, while supporting audits, data migration and service and operational metrics.
- Support implementations, migrations and enhancements through requirements gathering, process mapping, testing, deployment, change management and post-go-live support.
Benefits
- Goal Share bonus program
- Paid volunteering time
- 24/7 wellbeing support - confidential support available through our Employee Assistance Program (EAP)
- Employee discounts - access to discounts and offers across a range of retailers and services
- Learning and development - opportunities to build your skills, develop your career and grow with Ontic
- Employee referral program
- Comprehensive medical insurance
- Competitive PTO, holiday pay and sick leave
- 401(k) plan - with up to 4% company match
- 9/80 work schedule - where applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
