ERP Application Support Specialist

Ontic•Miramar, FL

20h•Onsite

About The Position

Ontic is seeking an ERP Application Support Specialist to provide day-to-day functional and technical support for ERP and warehouse management applications, including Syteline, Factory Track and Infor OS. The specialist will work with teams across finance, supply chain, manufacturing, inventory and sales to resolve application issues, support users, and help ensure systems and processes meet business needs. The role also contributes to ERP and warehouse management system implementations, upgrades, integrations and improvements, collaborating with business teams, developers, project managers and external partners. The position is based onsite at Ontic’s Weston, Florida facility, its newest site, which is being prepared to become a dedicated Original Equipment production site for operations in 2027.

Requirements

At least three years of experience supporting ERP, warehouse management or comparable enterprise applications in a functional or technical support role.
Practical experience with one or more of Syteline, Factory Track and Infor OS, including application support, configuration, maintenance or user assistance.
Strong incident investigation, analytical and troubleshooting skills, with the ability to identify root causes and implement sustainable resolutions.
Experience supporting business processes across manufacturing, finance, inventory, sales or supply-chain operations.
Experience contributing to ERP projects such as implementations, upgrades, migrations, integrations or significant system enhancements.
Clear written and verbal communication skills, including the ability to explain system concepts to users with varying levels of technical knowledge and produce effective process documentation.
Must meet export control compliance requirements as a U.S. Person, as defined by 22 C.F.R. §120.15; this includes a U.S. citizen, lawful permanent resident, asylee or refugee.

Nice To Haves

Familiarity with SQL, ERP integrations, data migration, Windows Server, Infor OS, issue-tracking tools, change management, or Lean or ERP-led process improvement.
Relevant Syteline, Factory Track, Infor OS or associated ERP technology training or certification.

Responsibilities

Provide day-to-day support for Syteline, Factory Track and Infor OS, resolving user queries, incidents and application issues according to agreed priorities.
Investigate recurring ERP and warehouse management system issues, identify root causes, coordinate corrective actions and document resolutions.
Support system configurations, workflows, modules, reports, patches and upgrades, coordinating with developers and external partners when technical changes are required.
Work with finance, supply chain, manufacturing, inventory and sales teams to understand requirements and support effective ERP and warehouse management processes.
Create and maintain standard operating procedures, troubleshooting guides and user documentation, and deliver role-based training.
Monitor system performance, data integrity and support trends, and support audits, data migration, and service and operational metrics.
Support implementations, migrations and enhancements through requirements gathering, process mapping, testing, deployment, change management and post-go-live support.