ERP Support Specialist

Evapco•Taneytown, MD

1d•$72,000 - $96,000•Onsite

About The Position

The ERP Support Specialist serves as a key liaison between business operations and ERP technology. The role supports ERP users, maintains data integrity, documents business processes, and drives continuous improvement initiatives across the organization. This is an on-site position with direct exposure to manufacturing, supply chain, engineering, finance, and administrative processes.

Requirements

Bachelor’s degree in Business, Supply Chain, Information Systems, Industrial Engineering, Manufacturing, or a related field.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication abilities.
Ability to learn business processes and ERP functionality quickly.
Demonstrated ability to document complex information clearly and accurately.

Nice To Haves

ERP experience with Sage 100, SAP, Oracle, Business Central, Infor, or a similar system.
Manufacturing environment experience.
Experience with process mapping, SOP development, and training documentation.
Lean Six Sigma, APICS, or continuous improvement training.
Reporting and data analysis experience.

Responsibilities

Serve as the primary point of contact for ERP support requests.
Troubleshoot transactions, reports, and master data issues.
Provide user guidance, training, and best practices.
Coordinate issue resolution with business teams and IT.
Develop a comprehensive understanding of end-to-end business processes.
Observe workflows firsthand and build stakeholder relationships.
Identify opportunities for process standardization and improvement.
Evaluate process interactions with ERP functionality.
Create and maintain SOPs, workflow diagrams, and process documentation.
Develop user guides, training materials, and reference documents.
Document ERP configurations and business rules.
Ensure documentation remains accurate and current.

Benefits

Medical, vision, and dental insurance.
Employee Stock Ownership Program.
Profit-sharing bonus paid twice per year.
Voluntary employee retirement savings plan.
Paid holidays.
Paid vacation.
Paid maternity and paternity leave.
Bereavement pay.
Company-paid basic life insurance equivalent to base salary, with the option for supplemental life election.
Paid sick leave.
Long-term disability.