Application Support Specialist
About The Position
Fort Valley State University is seeking an Application Support Specialist to assist with data management for enterprise resource planning (ERP) systems and provide escalated technical support for ERP issues. The specialist serves as a liaison between the university’s Office of Information Technology and the University System of Georgia Information Technology Services. The position supports university users, applications, databases, and related technical projects, with a focus on Ellucian Banner, Oracle databases, and PeopleSoft systems. The role includes consulting with users on system capabilities and business processes; configuring, troubleshooting, and supporting systems; coordinating with vendors and technical support groups; and contributing to application development, testing, documentation, standards, and project planning. It also provides direct support to faculty, staff, and students through services in the OIT service catalog. The position requires regular on-site, in-person work in a 24/7 IT environment and may involve scheduled or unscheduled evening, weekend, or after-hours support.
Requirements
- Bachelor’s degree in computer science, engineering, or a related field; an equivalent combination of education, specialized training, and experience may substitute for a listed discipline.
- Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that improve team effectiveness and support organizational interests.
- Ability to participate in teams and positively influence others to achieve desired results.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with departmental and university personnel and administration.
- Demonstrated ability to participate in public relations activities, including television and radio interviews and press conferences, as appropriate.
- Demonstrated ability to handle high levels of stress and anxiety.
- Demonstrated knowledge of NCAA and SIAC rules and regulations governing recruitment, eligibility, and related functions.
Nice To Haves
- Master’s degree in computer science, IT, or a related field.
- At least 2 years of database administration and application support experience, preferably in higher education.
- Strong expertise in Ellucian Banner (Banner 9), Oracle databases, and PeopleSoft, including system architecture, security, and integrations.
- Experience supporting and integrating third-party applications such as Touchnet, NelNet, and Kronos, and tools such as Git, Jenkins, and Ellucian Ethos.
- Proficiency in SQL, Oracle SQL, and Python.
- Strong troubleshooting, data governance, and data security knowledge.
- Ability to manage multiple projects, communicate technical concepts clearly, and collaborate effectively across teams.
Responsibilities
- Consult with users about products and how to align or adjust business processes to system capabilities.
- Assist with configuring systems and troubleshoot system issues and errors.
- Act as a liaison between users and vendors to resolve issues.
- Recommend system changes as needs are identified.
- Assist with researching, recommending, and implementing development methodology standards and best practices.
- Assist with University System of Georgia Information Technology Services projects.
- Provide direct support to faculty, staff, and students for services in the OIT service catalog.
- Assist the development team in maintaining SDLC standards, including requirements, testing, and documentation.
- Analyze and test applications supporting FVSU educational and research activities.
- Help understand, articulate, analyze, and implement the practices, processes, and policies used by supported offices.
- Answer customer and colleague questions about programs, applications, and databases.
- Work with the development team to estimate effort and costs for requests, from project initiation through production deployment and closeout.
- Troubleshoot issues identified by the Help Desk and propose solutions.
- Work with internal and external technical support groups to address application issues and bugs in a timely manner and in line with customer expectations.
- Support Oracle databases and related tools for multiple clients.
- Review updates and patches for Banner ERP and related third-party products.
- Perform database tuning, security, backups, and optimization for Banner ERP.
- Troubleshoot user login and single sign-on issues for Banner 9.
- Provide senior technical leadership for complex technical planning and task management for clients implementing Ellucian Banner products.
- Assist with PeopleSoft Financials and HCM security audits and permissions.
- Perform related duties as assigned.
