Application Support Specialist
About The Position
Trimble is seeking an Application Support Specialist to support customers using its MEP Estimating software, including AutoBid, Accubid, and Estimation Desktop. The role helps mechanical and electrical professionals optimize their workflows by providing technical support, including assistance with software setup, configuration, implementation, and usage. The specialist troubleshoots issues through telephone, email, live chat, and web-based support channels, explains technical concepts to users with varied levels of technical expertise, and works with support, development, and product teams to improve application quality and customer experience. The position is based at a Trimble office in Knoxville, Tennessee; Westminster, Colorado; or Lake Oswego, Oregon, with other Trimble offices potentially considered. It is on-site four days per week and remote one day per week, during Monday-to-Friday business hours. Travel is not required. Compensation is hourly, with a hiring range of $18.51–$23.13. The role is not bonus- or commission-eligible.
Requirements
- Demonstrated critical-thinking and troubleshooting skills with standard computer systems and logic-driven issue resolution.
- Strong written and verbal communication skills and a customer-oriented approach.
- Ability to work autonomously and thrive in fast-paced or time-critical environments.
- Ability to navigate and use AI-powered support tools such as chatbots and virtual assistants.
Nice To Haves
- Construction industry experience, particularly with electrical and mechanical trades.
- One to three years of experience in technical customer support or call center environments.
- Hands-on familiarity with Accubid software products.
Responsibilities
- Serve as a primary support liaison, assisting customers with software setup, configuration, implementation, and overall use of AutoBid, Accubid, and Estimation Desktop.
- Troubleshoot and resolve technical issues through telephone, email, live chat, and web-based support channels.
- Explain complex technical concepts clearly to users ranging from IT specialists to general software users.
- Collaborate with support, development, and product teams to improve application quality and customer experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability benefits
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
- Paid parental leave
- Employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
