Application Support Specialist II

Behavioral Health Services•Gardena, CA

46d

About The Position

The Application Support Specialist II is responsible for ensuring the high availability, reliability, and optimal performance of mission-critical business applications. This role provides expert-level technical support, leading complex troubleshooting efforts, and root-cause analysis to minimize business disruption and drive continuous system improvements.

Requirements

A combination of education, training and work experience equivalent to: Bachelor’s Degree with six (6) years related experience OR associate degree with eight (8) years related experience OR High School or equivalent with ten (10+) years related experience.
Strong analytical skills with the capability to acquire, retain and leverage advanced technical competencies.
Strong problem-solving skills and ability to work independently and collaboratively.
Excellent communication and interpersonal skills.
Strong customer service, communication, and project management skills.
3+ years of experience with structured databases such as PostgreSQL, SQL Server, Snowflake or similar technologies.
Working knowledge on Oracle forms and web apps.
Working experience with unstructured databases such as NoSQL, Amazon DynamoDB, MongoDB, or similar.
Familiarity with Regulatory Reporting topics.
Must have valid California driver’s license and personal vehicle with liability insurance when driving personal vehicle on BHS business.

Nice To Haves

Ability to multitask efficiently while maintaining accuracy.
Ability to deliver prompt, impactful outcomes.
Able to develop and implement proactive, automated solutions and processes.
Able to quickly prioritize and efficiently complete tasks of varied scope, scale, and technical requirements.
Ability to act as a role model in demonstrating customer service, integrity, and ethical behavior.
Ability to complete the above major tasks, duties and responsibilities.
Ability to demonstrate professional judgment and decision-making.
Ability to adhere to professional standards.
Able to sit at a desk, use a keyboard, write and physically perform other job duties.
Ability to manage multiple deliverables or projects and work with tight timelines.

Responsibilities

Handling escalated troubleshooting, managing configurations, and analyzing root cause issues.
Helping to protect data integrity and ensure regulatory compliance such as HIPAA, CMIA, CFR.
Providing advanced technical assistance support on electronic health record applications.
Providing oversight on external agency websites and public portals.
Supporting various assorted business and clinical applications.
Providing support for provisioning, deploying, administering, monitoring, and maintaining vendor applications.
Designing and refining SQL Server replication topologies encompassing Publisher, Distributor, and Subscriber setups to efficiently support the distribution of enterprise-level applications.
Providing support services within a hybrid cloud environment, including AWS, Azure, GCP, and on-premises data centers.
Writing business requirements, functional designs, and test cases for support fixes, ongoing enhancements, and projects.
Supporting efficient workflows for clinical and administrative staff, providers, and partners.
Assisting in the development of key strategic attributes for the client’s information technology strategy.
Independently performing expert-level analysis and design by translating business requirements into technical specifications.
Documenting complex processes, procedures, system configurations, and specifications.
Preparing specified documentation guides, procedure manuals, tutorials, handbooks, and any other user documentation.
Maintaining familiarity with BHS policies and procedures and other applicable regulations to perform job duties accordingly.
Participating in safety programming to promote client and staff safety.
Maintaining professional boundaries and standards.
Treating clients with respect, care, and concern.
Complying with confidentiality requirements at all times.
Maintaining health and safety standards of facility.
Recognizing personal biases working within diverse populations.
Maintaining cultural sensitivity at all times.
Representing BHS well in all contacts.
Attending meetings and trainings and participating in committees as assigned.
Other duties as assigned.