Application Production Support Analyst

Talan • New York, NY

1d • $105,000 - $135,000 • Hybrid

About The Position

The Credit Trading Application Support team provides production and application support for critical Credit Trading, Pricing, STP, and Risk platforms across in-house and vendor applications. The team supports platforms including ION, JAG, NEXUS, QuartzC, Lynx, Omega, ONCA Risk, Focus, Client Clearing, and E-TRAD. It serves as a bridge among traders, Technology, Developers, Business Analysts, Infrastructure, and vendors to maintain production stability, minimize downtime, and support the full trade lifecycle across fixed income and credit products. The role is based in NYC in a hybrid arrangement, with at least three onsite days per week. Talan does not sponsor U.S. work permits or employment visas.

Requirements

• At least 5 years of Application/Production Support experience within investment banking or capital markets.
• Strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle.
• Strong troubleshooting skills and hands-on experience in production support, log analysis, and incident management.
• Knowledge of FIX Protocol and Linux/Windows environments.
• Familiarity with SQL, Python, ServiceNow, and JIRA.
• Excellent communication and stakeholder management skills.

Nice To Haves

• Experience supporting trading and risk applications.
• Exposure to ION MarketView, Bloomberg, and MarketAxess is highly preferred.
• Familiarity with monitoring tools such as Splunk, Dynatrace, and Geneos.

Responsibilities

• Provide L1/L2 production support for Fixed Income trading applications, ensuring platform stability and timely issue resolution.
• Monitor applications and perform troubleshooting, log analysis, and log scraping to identify and resolve production incidents.
• Support trading, pricing, risk, analytics, and booking workflows, with a strong focus on the RFQ lifecycle.
• Manage Incident, Problem, and Change processes using ServiceNow, and support releases and enhancements through JIRA.
• Collaborate with traders, developers, infrastructure teams, and vendors to resolve production issues and improve system reliability.
• Support platforms such as ION MarketView, Bloomberg, and MarketAxess.
• Contribute to automation and operational efficiency initiatives.

Benefits

• Competitive salary between USD $105,000 and US$135,000.
• 401(k) retirement plan with company matching.
• 15 days of paid vacation per year at hire, increasing to up to 27 days according to seniority; untaken annual vacation days are cashed out.
• 8 paid holidays, 5 sick days, and 2 personal days per year.
• Company health, dental, and vision insurance plans, plus FSA.
• Voluntary STD and LTD.
• Commuter/transit benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed