Application Field Service Engineer

Nordson Corporation • USA - Tennessee - Remote, TN

3d

About The Position

Nordson Electronics Solutions is seeking an experienced and highly motivated Application Field Service Engineer to support pre-sales and post-sales activities for its products and markets. The role includes customer demonstrations, material evaluation, on-site installations, and servicing and repairing complex equipment and systems. The engineer checks and approves operational quality, instructs customers in system operation and maintenance, and provides training. When not traveling, the engineer may support the Call Center by phone, work in the CRM system, and perform other internal activities. The role may eventually include assignment to specific customer accounts as the primary technical support contact.

The position involves work on problems of moderate scope, reviewing identifiable factors and using judgment within defined procedures and practices to determine appropriate action. The stated work environment is an office environment, with travel estimated at up to 75%, domestically and internationally.

Requirements

• Technical degree in Mechanical or Electrical Engineering, or equivalent.
• 3 years of related experience.
• Exposure to the printed circuit board and semiconductor packaging industries.
• Ability to travel 50–75%, domestically and internationally.
• Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

• Highly motivated and self-managing.
• Analytical thinker with strong troubleshooting skills.
• Strong customer communication skills.

Responsibilities

• Support pre-sales and post-sales activities.
• Conduct customer demonstrations and material evaluations.
• Perform on-site installations.
• Service and repair complex equipment and systems across products and markets.
• Check and approve the operational quality of system equipment.
• Instruct customers in system operation and maintenance, and provide training.
• When not traveling, participate in Call Center phone support, use the CRM system, and perform other internal activities.
• Potentially serve as the primary technical support contact for assigned customer accounts.
• Analyze problems of moderate scope and determine appropriate action within defined procedures and practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree