Application Engineer

Applied Control•Centennial, CO

1d•Onsite

About The Position

The Application Engineer provides customer support through quoting, sourcing, and delivering product and parts quotations. The role supports engineering and commercial tasks and helps develop processes and procedures for the APM business unit. It works closely with customers and internal teams to meet requests and deadlines, provide accurate product solutions, coordinate deliveries, and support customer satisfaction. The role may also manage designated projects from initiation through completion and contribute to sales and technical training as a subject matter expert. The position includes a future-state focus on solutions for panel design, UL compliance, heat-load calculations, hazardous-location requirements, solutions architecture and network integration, and AMS hardware, software, and licensing. When required, the Application Engineer performs quality control or Internal Acceptance Testing, prepares panels for shipment or customer-facing factory acceptance testing, and supports customer-facing FAT documentation and follow-up. Work is primarily office-based, with the possibility of overnight travel a few times per year for customer-site visits or training. The base wage range is $75,000–$100,000, with the rate determined in part by relevant experience, education, and skills. The role is eligible for an annual profit-share award based on company performance. Applied Control describes a collaborative team environment and offers opportunities for employee growth and development.

Requirements

At least 5 years of relevant experience as an Application Engineer.
Subject matter expertise in one or more of the following: network servers, networking, wireless infrastructure, AMS hardware, software, licensing or upgrades, or Applied Control internal systems.
Working knowledge of Emerson process automation products and reliability suite.
Knowledge of solution-selling techniques.
Advanced skill level in Microsoft Excel and other Microsoft Suite tools.
Strong desire and demonstrated ability to provide excellent customer service.
Effective prioritization and time-management skills.
Self-motivated and able to work with little supervision.
Discretion when handling confidential information.
Desire to help others find solutions and demonstrate leadership qualities.
Proven ability to work closely with others, particularly peers and sales staff.

Responsibilities

Prioritize and manage daily workflow, collaborating with Customer Service Specialists, Account Managers, Business Development Managers, and Supervisors to meet internal and external requests and deadlines.
Apply a “QUOTE TO WIN” strategy to opportunities and escalate issues appropriately and promptly.
Demonstrate technical competency in APM hardware and software products and develop bills of materials that reflect customer solutions.
Assist with proposal development and estimating activities.
Provide exceptional customer service and take responsibility for customer satisfaction, including coordinating delivery expediting.
Engage proactively with customers by phone, including following up on quotations, and develop trusted-advisor relationships.
Coordinate product delivery with vendors, customer service specialists, quotation specialists, project managers, customers, the panel assembly shop, and warehouse personnel.
Serve as project manager for designated projects when assigned, overseeing them from initiation through completion.
Manage gross profit margins in line with company goals using a solution-selling approach.
Identify opportunities for solutions in other Applied Control business groups and cross-sell relevant products and services.
Contribute to sales and technical training for Application Engineers and Quotation Specialists and serve as a subject matter expert.
Source and price designated products and parts; field customer calls; answer questions; prepare and send finalized quotations.
Review and validate customer orders in ERP and Emerson systems for completeness and accuracy before submitting them to the customer service team for processing.
Visit customer sites periodically alongside Outside Sales and participate in site scope-of-work walk-downs when required.
Coordinate with quotation and customer service specialists on order processing, delivery, and customer follow-up.
Coordinate with project managers, customers, the panel assembly shop, and external engineering firms during project execution.
Determine when to refer opportunities for application reviews by the Application Engineering group.
Develop accurate solutions for panel design, UL compliance, heat-load calculations, and hazardous-location requirements; solutions architecture and network integration; and AMS hardware, software, and licensing.
Perform quality control and/or Internal Acceptance Testing when required to prepare panels for shipment or customer-facing FAT.
Perform customer-facing FAT when required, including closing open points, redlining drawings, and submitting customer-signed documentation.
Provide sales and technical mentorship and training in Applied Control and Emerson-specific topics to other Application Engineers.