Application Analyst I

Kaweah Health•Visalia, CA

3d•$24 - $36

About The Position

The Application Analyst I provides customer service by assisting with implementing, maintaining, and supporting assigned applications. The role studies organizational information systems and procedures and helps design solutions that improve operational efficiency and effectiveness. It connects business and information technology by understanding the needs and limitations of both, and supports building, build validation, and collaboration with subject matter experts on clinical information-system configuration. Experience with clinical laboratory workflows and applications is preferred. The position supports multiple customers and complex systems, evaluates and troubleshoots system issues and service requests, and contributes to timely resolution, system optimization, and customer satisfaction. It collaborates with ISS team members, customers, partners, and vendors to design, build, test, and maintain applications. The role also performs on-call application support to provide the hospital with 24/7 coverage and may work non-standard or extended hours during project implementations. For assignments in Pharmacy, the role works under the direct supervision of a pharmacist and supports pharmacy technology, pharmacy information systems, automation, and related financial and operational workflows. A current California State Board of Pharmacy pharmacy technician license is required for Pharmacy-area assignments.

Requirements

High school diploma or equivalent.
Two years of experience as a subject matter expert or equivalent using clinical/hospital applications or human resources/financial applications; an equivalent combination of post-secondary education and experience may be substituted.
For Pharmacy-area assignments, a current pharmacy technician license with the California State Board of Pharmacy is required.
Perform on-call application support for 24/7 coverage and work non-standard or extended hours during project implementations.

Nice To Haves

One ISS management-approved certification or equivalent training in the area of scope/support within one year of hire or transfer; required certification or equivalent training must be kept up to date, or renewed within three years of the original certification/training.
Associate's degree or higher.
Experience supporting Cerner or Workday applications.
Experience with clinical laboratory workflows and applications.

Responsibilities

Support multiple customers and complex systems using technical, troubleshooting, and problem-solving expertise.
Evaluate and troubleshoot reported system issues, service requests, data retrieval requests, system performance problems, and optimization opportunities, and participate in resolving them promptly.
Escalate issues to the appropriate person or team as needed.
Identify system changes and work with the team to communicate them to customers, affected team members, and downstream vendors.
Develop, maintain, and share application documentation for troubleshooting, building, and training ISS team members.
Coordinate project resources and timelines, outline tasks and dates, support timely completion and issue resolution, and communicate potential missed deadlines to relevant stakeholders.
Resolve application errors within the approved service-level agreement, maintain documentation and current ticket status in the approved helpdesk system, record time worked, communicate with customers, and manage the assigned ticket queue.
Provide on-call application support for 24/7 hospital coverage.
Work non-standard and extended hours during project implementations.
Collaborate with ISS team members, customers, partners, and vendors to design, build, test, and maintain applications and optimize configuration and productivity.
Analyze client business needs, recommend application solutions, help identify and develop workflows, gather user requirements, and translate business requirements into application specifications.
Identify system enhancements and work with the team to evaluate and implement them as appropriate.
Assist with testing configurations, customizations, and new releases before production implementation.
For Pharmacy assignments, coordinate resolution of pharmacy technology problems involving hardware, printers, servers, and databases.
For Pharmacy assignments, help develop and maintain clinical, formulary, and operational information in pharmacy information systems, automated dispensing cabinets, and pharmacy automation systems.
For Pharmacy assignments, maintain and support appropriate financial, billing, and revenue information systems.
For Pharmacy assignments, assist with maintenance, implementation, and care of pharmacy automation, including dispensing cabinets, compounding equipment, carousels, packaging equipment, and labeling equipment.
For Pharmacy assignments, assist with recommendations for institutional policies, procedures, and workflows related to medication use and automation.
For Pharmacy assignments, assist pharmacists in providing effective, appropriate, and safe pharmacy services; refer matters beyond technician authority to a pharmacist.
Demonstrate the knowledge and skills needed to provide care and services appropriate to the population served in the assigned work area.
Perform other duties as assigned.