Application Analyst I

FirstHealth of the Carolinas, Inc.•Pinehurst, NC

About The Position

The Applications Analyst provides support for software applications, end users, and departments throughout the organization. The position collaborates with operational departments, Information Systems (IS) teams, third-party partners, and vendors to support the planning, selection, implementation, testing, installation, and ongoing maintenance of information systems. The analyst evaluates operational needs, troubleshoots issues, and identifies solutions to improve workflows, system performance, and end-user satisfaction. The position typically works Monday through Friday and participates in a rotating on-call schedule, including nights, weekends, and holidays, as needed.

Requirements

Associate degree in a clinical, business, allied health, or information systems field, or equivalent experience.
Professional licensure and/or clinical certification when applicable to the degree or role.
High level of self-motivation, initiative, and accountability.
Excellent verbal and written communication skills.
Strong problem-solving, critical-thinking, and analytical skills.
Ability to work independently and collaboratively within cross-functional, change-oriented teams.
Strong organizational skills and attention to detail.
Effective time management and ability to meet established deadlines.
Ability to evaluate, recommend, and implement accurate, efficient, and cost-effective information solutions that support operational workflows and organizational needs.
Strong customer service skills and ability to build effective working relationships with end users, departmental leaders, vendors, and internal IS teams.
Ability to participate in a rotating on-call schedule, including nights, weekends, and holidays, as needed.

Nice To Haves

Bachelor’s or master’s degree.
Healthcare experience.
Project management experience.

Responsibilities

Provide ongoing support for software applications and information systems across the organization.
Troubleshoot application issues and distinguish between software, hardware, and network-related problems.
Resolve issues independently when appropriate and escalate complex or unresolved issues to the appropriate teams.
Test, install, and support software applications to ensure functionality and reliability.
Coordinate and assess equipment and system upgrades as needed.
Collaborate with departments to plan, evaluate, select, and implement information systems that meet operational needs.
Support system implementations, upgrades, and ongoing maintenance activities.
Serve as a primary point of contact for end-user questions and support during and after implementation.
Coordinate system-related activities and resolve issues with internal IS teams, third-party partners, and vendors.
Act as a liaison between end users, operational departments, third-party partners, vendors, and internal IS teams.
Assess end-user needs, identify opportunities for improvement, and recommend appropriate solutions.
Collaborate with operational department managers, senior leaders, and IS leadership to address customer needs and support organizational objectives.
Provide professional, responsive, and customer-focused service.
Monitor information system usage and identify opportunities to improve efficiency, functionality, and end-user satisfaction.
Evaluate operational workflows and recommend solutions aligned with departmental and organizational goals.
Support information systems across all health system environments.
Follow through on identified issues and ensure appropriate communication and resolution.