Application Analyst I - Eastern Time (ET)

Geisinger • Work from home (Pennsylvania), PA

17d • Remote

About The Position

Responsible for performing tasks related to application implementation, adoption, enhancement, and support. Work includes analysis, development, training, testing, documentation, go-live and ongoing support, problem resolution, and maintenance. The position works from home in Pennsylvania and must be available during Eastern Time business hours. Work is typically performed in a home office or on-campus environment.

Requirements

• High school diploma or equivalent (GED).
• At least 2 years of relevant experience; relevant experience may be a combination of related work experience and degree obtained (an associate degree counts as 2 years and a bachelor's degree counts as 4 years).
• Ability to work Eastern Time business hours.
• Communication, critical-thinking, and interpersonal communication skills.

Nice To Haves

• Experience supporting Medicare, Medicaid, Dual Eligible, and other government-sponsored healthcare programs.
• Ability to perform business and technical analysis, including gathering, documenting, and translating business, operational, and regulatory requirements into system solutions.
• Understanding of healthcare payer operations, CMS regulations, compliance requirements, and government program processes.
• Experience partnering with business stakeholders and technical teams to analyze processes, define requirements, support system enhancements, and implement regulatory initiatives.
• Experience with requirements management, data analysis, testing, system integration, and production support in a regulated healthcare environment.
• Knowledge of healthcare administration systems, data flows, reporting, and technology solutions supporting government programs.

Responsibilities

• Develop a strong understanding of assigned applications.
• Meet with relevant personnel to collect data through discussions, workflow observations, and document review; understand best-practice workflows and identify opportunities to improve efficiency or effectiveness.
• Produce documentation such as current- and future-state workflows, pros and cons, gap analyses, needs assessments, design specifications, build documentation, test plans, project plans, status reports, and transition documentation.
• Perform application testing, including unit and scenario-based testing.
• Apply critical thinking to problem-solving and work to identify root causes.
• Communicate with peers, informaticians, stakeholders, project teams, and leadership; provide regular work-status updates and learn to apply appropriate issue escalation.
• Complete system builds and documentation according to department guidelines and change-management policy.
• Participate actively in meetings, listening and providing feedback and input.
• Prepare training materials and conduct training classes virtually or in person.
• Follow information-security best practices.
• Participate in the team on-call rotation to provide 24x7x365 support to assigned areas.
• Provide remote and/or on-site support to end users as needed.
• Support system upgrades, patches, and monitoring.
• Assist with preparing department guidelines, standards, procedures, and policies.
• Participate in vendor review and selection processes.
• Test integration and technical requirements for peripherals and devices that interface or integrate with assigned applications, such as laboratory instruments, radiology modalities, medication cabinets, printers, and scanners.
• Perform other duties as required or assigned for emergency or operational reasons, when qualified.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage and domestic partner benefits.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED