Application Analyst Epic Security

Intermountain Health

1d•$32 - $51•Remote

About The Position

This Application Analyst position supports Epic Security and Provisioning. The analyst provides technical support, configuration, and maintenance for healthcare applications and related technologies throughout their lifecycle, including selection, implementation, support, archival, and decommissioning. The role supports Epic access and security operations, including user and provider provisioning, onboarding and offboarding, security maintenance and configuration, access troubleshooting, testing, documentation, and change-control activities. It partners with Epic application teams and stakeholders in operations, training, compliance, information security, and other technical teams to help ensure appropriate and timely Epic access. The staff analyst works independently under minimal supervision and may manage small projects related to applications and their technologies. The role may participate in project, implementation, incident-response, command-center, and on-call activities as applicable. Epic Security certification is preferred but not required; candidates without it must complete required Epic Security training and certification after hire within the timeframe established for the role. The posting also states that certification on one or more Epic applications and maintenance of that certification will be required. The position is fully remote, with the possibility of quarterly on-site requirements. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. MST, for 40 scheduled weekly hours. Candidates residing or planning to reside in California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, or Washington are not being considered. The hourly range is $32.42–$51.08, with the actual rate dependent on experience.

Requirements

Proficiency with Microsoft Office Suite programs, including Excel (pivot tables), Visio, Project, PowerPoint, and Word.
In-depth business and application knowledge and experience.
Knowledge of system analysis and operating systems.
Ability to assess needs and determine an appropriate approach through documentation.
Skill in defining problems and collecting data by establishing facts and drawing valid conclusions.
Ability to read, analyze, and interpret industry periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write correspondence and process documents.
Ability to complete required Epic Security training and certification after hire within the timeframe established for the role if not already certified.
Certification on one or more Epic applications and maintenance of certification will be required.
Ability to move fingers and hands while operating computers and other IT equipment.
Ability to see and read computer monitors and documents.
Ability to remain sitting or standing for long periods to perform work.

Nice To Haves

Epic Security certification.
Prior Epic experience.
Bachelor's degree in information technology, healthcare, business, or a related field.
Two years of work experience, or active progress toward a bachelor's degree with four years of experience working in a related area.

Responsibilities

Support day-to-day Epic Security operations, including access provisioning, user and provider onboarding and offboarding, and security-related incidents and requests.
Configure, maintain, test, and troubleshoot Epic security components, including user records, provider records, templates and subtemplates, user roles, security classes, and related access configuration such as the EMP, SER, ECL, and E2R master files.
Analyze access needs and translate job responsibilities and operational requirements into appropriate Epic access while following security, compliance, governance, and change-management standards.
Participate in security build, testing, migration, validation, and documentation to confirm changes provide intended access without introducing unintended access.
Partner with Epic application teams and stakeholders across operations, training, compliance, information security, and other technical teams to resolve access issues and support projects.
Support role-based access and provisioning processes, investigate access discrepancies, and help continuously improve provisioning workflows.
Maintain clear documentation for security decisions, configuration, testing, and operational processes.
Participate in project, implementation, incident-response, command-center, and on-call activities when applicable.
Analyze and diagnose stakeholder problems to determine resolutions.
Gather, validate, and translate technology requirements into design and development specifications while providing product management.
Configure, test, install, implement, monitor, and maintain systems, applications, workflows, processes, and hardware.
Document and recommend workflow changes and technical or functional designs needed to support business requirements.
Partner with external vendors to support third-party application integration, implementation, support, and troubleshooting.
Resolve common issues, incidents, and problems according to service levels and department standards.
Serve as project manager and complete project-management functions for small- to mid-size projects involving multiple teams.
Collaborate with peers, internal and external stakeholders, and vendors.
Follow documentation and change-management standards.
Participate in developing training and knowledge materials for peers, end users, and other team members.
Configure and integrate electronic and mechanical hardware with software products to meet client functional criteria.
Develop and understand business reporting needs for end users.
Assist in developing and maintaining testing plans and scripts to verify system outputs and integrity.
Attend and participate in team, project, and department meetings.
Work with project requestors to complete the minimum viable product of a demand in ServiceHub.
Request project and enhancement-work resources using the ServiceHub Resource Plan process.