Application Administrator (Merchandising Systems)

NEXCOM•Virginia Beach, VA

15h

About The Position

Serves as Application Administrator for a variety of Client Computing system software applications operating in different hardware environments. The applications support the user environment in areas including Identity Management, Service Desk applications, and Asset Management. Acts as a liaison among the Helpdesk, system administrators, database administrators, and functional Client Computing users. The role installs, configures, and administers Client Computing support applications, including setting application parameters and administering incident, problem, and change management capabilities. It plans, tests, and implements production database environments; monitors performance and parameters to support fast query responses; writes application documentation; and reviews monitoring and processing reports to identify and distinguish database, application, and customized-application problems. The administrator troubleshoots technical application problems and coordinates resolution with other support groups. The role also coordinates and installs vendor software patches, security updates, cyclical releases, and major upgrades, while maintaining security compliance with DoD, PCI, PII, and other requirements. It assesses whether existing architecture supports business and functional requirements and creates, designs, develops, analyzes, tests, and modifies administrative scripts and batch files to automate processes. Incumbents must be U.S. citizens. The position is designated IT-2 (Non-critical Sensitive) and requires a favorable Access National Agency Check and Inquiries (ANACI). Incumbents must possess and maintain current IA and technical certifications under the stated SECNAV requirements. Candidates who lack the required certifications may be placed in the job but must obtain them within six months of appointment; failure to do so will result in termination of employment.

Requirements

Must be a U.S. citizen.
Three years of general experience in administrative or technical work demonstrating the ability and aptitude to perform technical or analytical work and coordination involving management information systems; alternatively, one year of related academic study above high school may substitute for nine months of experience, up to a maximum of a four-year bachelor's degree in a Business/Information Systems discipline in place of three years of general experience.
Three years of total specialized experience with at least one specialized end-user-environment application, such as Asset Management, Help Desk software, or Identity Management.
Three years of total specialized experience developing scripts, front ends, and utilities that support end-user applications and run on a relational MS SQL database.
Three years of total specialized experience with web technologies including JavaScript, PHP, IIS, ASP scripting, XML, Visual Basic, and HTML scripting.
Three years of total specialized experience defining and writing MS SQL stored queries and events.
Must possess and maintain a current IA certification: A+, Network+, SSCP, Security+, GSEC, SCNP, CISA, CISSP, GSE, or SCNA.
Must possess and maintain a current technical certification: MCDST, MCTS Windows 7 certification, or a replacement certificate or exam announced by Microsoft for the Windows 7 Configuration Exam 680.
Certifications must be valid and unexpired under the certification issuer's policy. Candidates appointed without the required certifications must obtain them within six months of appointment or face termination of employment.
Must obtain a favorable Access National Agency Check and Inquiries (ANACI).
Strong analytical skills and effective problem-solving ability.
Excellent written and oral communication and interpersonal skills.
Knowledge of the software development lifecycle.

Nice To Haves

Security+ certification is preferred by NEXCOM.

Responsibilities

Install and configure Client Computing support application software.
Set and manage application parameters for Client Computing support systems and software.
Administer incident, problem, and change management capabilities to maximize analyst productivity and responsiveness.
Plan, test, and implement production database environments.
Monitor performance and manage parameters to provide fast query responses to front-end users.
Write application documentation, including data standards, procedures, and data dictionary definitions.
Obtain and review monitoring and processing reports; assess errors and distinguish database, application, and customized application problems.
Troubleshoot technical Client Computing application problems and coordinate resolutions with other support groups.
Monitor, coordinate, and install vendor-provided software patches, security updates, cyclical releases, and major upgrades.
Maintain security compliance with DoD, PCI, PII, and other compliance requirements.
Assess whether existing architecture can support business and functional requirements.
Create, design, develop, analyze, test, and modify administrative scripts and batch files to automate processes.
Perform other related duties as assigned.