Merchandising Administrator

Fanatics Commerce•Jacksonville, FL

10d•Hybrid

About The Position

The Merchandise Admin serves as a connection point between internal teams and vendor partners, managing item setup, data accuracy, and day-to-day operational support across multiple leagues and categories. The role combines administrative precision with a customer-service mindset to support vendors and provide fans with an exceptional product experience. It contributes through BOLD leadership and execution excellence, using data, automation, and AI-enabled insights. The position supports buying-team workflows, product and purchase order setup, order delivery tracking, vendor communications, and coordination with traffic and operations teams. It maintains accurate product records and supports monthly data cleanup, operational improvement projects, and efficient product lifecycle processes. The role requires ownership of multiple concurrent tasks and adherence to deadlines, data standards, and operational service-level agreements. The role is hybrid, with the primary work location at the company's Jacksonville, Florida office. It currently requires in-office presence three days per week.

Requirements

1–3 years of experience in merchandising, eCommerce, retail operations, or administrative support roles.
Strong organizational skills, attention to detail, and focus on data accuracy across product management tasks.
Proficiency in Microsoft Excel and comfort working with product management or ERP systems such as Oracle, SAP, or PLM tools.
Clear and professional written and verbal communication skills.
A solution-oriented, service-first approach to vendor support.
Ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment.
Problem-solving mindset and a high level of ownership and accountability for day-to-day execution.

Nice To Haves

Bachelor's degree in Business, Merchandising, or a related field is preferred but not required.

Responsibilities

Partner with the buying team on data entry projects, including new product creation, purchase order creation, and order delivery tracking.
Coordinate with traffic and operations partners to support timely product delivery and receipt.
Support the Merch Process Manager on special projects and operational improvement initiatives.
Maintain accurate product data, including UPCs, site descriptions, costs, and item attributes.
Communicate with vendor partners and resolve issues to keep the product pipeline moving.
Execute monthly data cleanup based on exception reports and maintain product record integrity.
Identify and flag data inconsistencies proactively and propose solutions.
Use merchandising systems and ERP tools to streamline product lifecycle processes and reduce manual effort.
Adapt to changing priorities across multiple leagues and categories.
Own assigned data entry and product management tasks, meeting deadlines accurately.
Manage multiple concurrent workstreams while maintaining quality and attention to detail.
Meet data standards and operational SLAs and follow through with vendors, cross-functional partners, and internal stakeholders.
Apply AI and technology to improve efficiency, quality, and outcomes; use data and digital tools to inform decisions and enhance performance.
Contribute to a culture of innovation and continuous improvement and adapt to new technologies and ways of working.