Appliance Service Technician (Tucson, AZ)
About The Position
GE Appliances is hiring an Appliance Service Technician for its Bodewell service team in Tucson, Arizona. The technician performs in-home repairs on major GE Appliances products and provides customers with practical, value-driven recommendations, including service plans and related products. The role combines appliance repair, customer education, and representing the company’s service brand. The technician operates an assigned service van, records repairs and work activities, maintains vehicle inventory and condition, follows safety protocols, and participates in training and team events. The position requires customer-facing service, physical work handling tools and parts, and a flexible schedule that may include some Saturdays.
Requirements
- High school diploma or GED.
- At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
- Ability or experience diagnosing and repairing major appliances.
- Excellent customer service and communication skills, with a responsive and professional approach.
- Basic computer aptitude, including proficiency with Microsoft Office Suite, specifically Outlook and Teams.
- Ability to work a flexible schedule, including some Saturdays as needed.
- Valid state driver’s license and successful completion of a background check, physical, and drug screen.
- Must have or be willing to obtain CFC Certification within 6 months.
- Ability to wear a uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
- Self-directed approach and ability to work as part of a team.
- Ability to de-escalate situations and rebuild customer confidence in the company’s products.
- Ability to perform essential job functions with or without accommodation, including stepping into and out of a van and sitting for extended periods.
- Ability to handle parts or equipment that may be hot, cold, or wet.
- Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
- Ability to lift and carry at least 77 pounds and push or pull 70 pounds.
- Legally authorized to work in the United States at hire and able to maintain that authorization without current or future employer or school sponsorship.
Nice To Haves
- At least 6 months of refrigeration repair experience.
- Experience using Salesforce or a similar customer relationship management system.
- CFC Certification.
- Appliance repair certification or an associate degree.
- Ability to read and interpret wiring diagrams, schematics, and other service information.
Responsibilities
- Diagnose and complete in-home repairs on GE Appliances’ major appliances.
- Recommend repair or replacement based on cost-effectiveness and customer needs, prioritizing repair whenever practical.
- Promote and sell service contracts, water filters, and related products or appliances when appropriate.
- Operate an assigned Bodewell service van to travel to customer locations.
- Accurately document repairs, routes, and work activities.
- Participate in training sessions, meetings, and events to maintain industry expertise.
- Manage service-vehicle inventory and maintenance.
- Deliver high-quality service and maintain strong customer satisfaction.
- Follow safety protocols to protect yourself and others.
Benefits
- Annual wage increases and uncapped incentive opportunities.
- Service van provided.
- Laptop computer and smartphone.
- Uniforms, work boots, and specialized tools.
- Medical, dental, vision, and life insurance starting on day one.
- 401(k).
- Tuition reimbursement.
- Paid vacation and paid holidays.
- Career growth opportunities and continuous technical training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
