Appliance Service Technician (Savannah, GA)
About The Position
GE Appliances is hiring an Appliance Service Technician for its Bodewell service team in Savannah, Georgia. The role combines in-home repair of major GE appliances with customer education and recommendations for service plans, accessories, and other value-driven solutions. Technicians travel to customer locations in an assigned service van, provide high-quality service, and work to maintain customer satisfaction. The position includes technical training and opportunities for career growth. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization without current or future employer or school sponsorship. GE Appliances will not sponsor employment-based visas for this position.
Requirements
- High school diploma or GED.
- At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
- Ability or experience diagnosing and repairing major appliances.
- Excellent customer service and communication skills, with a responsive and professional approach.
- Basic computer aptitude, including proficiency with Microsoft Office, specifically Microsoft Outlook and Microsoft Teams.
- Ability to work a flexible schedule, including some Saturdays as needed.
- Valid state driver's license and successful completion of a background check, physical, and drug screen.
- Must have or be willing to obtain CFC Certification within 6 months.
- Self-directed approach and ability to work as a team player.
- Ability to de-escalate situations and rebuild customer confidence in GE Appliances products.
- Ability to perform essential functions with or without accommodation, including stepping into and out of a van and sitting for extended periods.
- Ability to handle or work with parts and equipment that may be hot, cold, or wet.
- Ability to use powered hand tools often and vibratory tools or equipment occasionally.
- Ability to lift and carry at least 77 lbs. and push or pull 70 lbs.
Nice To Haves
- At least 6 months of refrigeration repair experience.
- Experience using Salesforce or a similar customer relationship management system.
- CFC Certification.
- Appliance repair certification or an associate degree.
- Ability to read and interpret wiring diagrams, schematics, and other service information.
Responsibilities
- Diagnose and complete in-home repairs on GE Appliances major appliances.
- Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
- Promote and sell service contracts, water filters, and related products or appliances when appropriate, focusing on value and customer experience.
- Operate an assigned Bodewell service van to travel to customer locations.
- Accurately document repairs, routes, and work activities.
- Participate in training sessions, meetings, and events to maintain industry expertise.
- Manage inventory and maintenance of the service vehicle.
- Deliver high-quality service and maintain strong customer satisfaction.
- Follow safety protocols to protect yourself and others.
- Maintain uniform and personal grooming and appearance standards consistent with GE Appliances values.
Benefits
- Annual wage increases and uncapped incentive opportunities.
- Service van provided.
- Laptop computer and smartphone provided.
- Uniforms, work boots, and specialized tools provided.
- Medical, dental, vision, and life insurance beginning on day one.
- 401(k).
- Tuition reimbursement.
- Paid vacation and paid holidays.
- Career growth opportunities and continuous technical training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
