Appliance Delivery Helper

Best Buy•Minot, ND

About The Position

As an Appliance Delivery Helper, also known internally as a Deliver Experience Cadet, you assist with delivery, installation, repair, and haul-away of appliances and other equipment. The role also includes order fulfillment duties involving delivery, installation, integration, networking, and repair of consumer electronics. During installations, you determine how to install major appliances safely and effectively, including measuring and protecting the route into the home, assessing whether doors need to be detached, and moving fixtures as needed. You may attend appointments individually or lead a two-person crew for up to 30% of the time. You help provide a seamless client experience by advising customers on product placement and services, managing inventory and vehicle maintenance with team members, processing paperwork and payment, sharing feedback with store teams, and completing in-store repairs. Best Buy offers competitive pay, an employee discount, financial savings and retirement resources, and support for physical and mental well-being. Leave and paid time off may be available based on eligibility and applicable employment and location factors. Certain roles may also qualify for incentive pay.

Requirements

At least 6 months of customer service, sales, installation, or large product delivery experience.
Current, valid driver’s license.
Maintain a driving record that meets Best Buy’s safety standards, such as having a minimal number of violations or accidents.
Ability to lift 350 pounds individually or 700 pounds as a team using support tools such as a harness, dolly, or lift, with or without reasonable accommodation.
Be at least 21 years old.
Acquire and maintain any required state or local licensing within 90 days of being hired.

Nice To Haves

Leadership skills.
Decision-making skills.
Written and verbal communication skills.
Client relations skills.

Responsibilities

Attend customer appointments individually or lead a two-person crew up to 30% of the time.
Complete basic-complexity installation and repair of home theater equipment and appliances.
Determine how to bring major appliances into homes and position them, including measuring and protecting the route and deciding whether doors need to be detached or fixtures moved.
Remove and reinstall doors and panels as necessary.
Advise clients on product placement, services, and other content to provide a seamless experience.
Manage inventory and vehicle maintenance in partnership with other team members.
Process paperwork and payment.
Provide feedback to store teams.
Complete in-store repairs.