Apartment Leasing Consultant

LUMA Residential•Dallas, TX

3d•$18 - $19•Onsite

About The Position

LUMA Residential is hiring an experienced Leasing Consultant for Hunters Hill Apartments, a 436-home apartment community in Dallas, Texas. The role is suited to an experienced leasing professional who can build relationships with prospects, convert leads into residents, and provide exceptional customer service in a busy, high-volume leasing office. The consultant will support leasing and occupancy goals, resident retention, and the positive reputation of the community while working collaboratively with the onsite team. The position requires at least one year of onsite apartment leasing experience, strong sales and follow-up skills, and the ability to manage multiple prospects and leasing activities. Candidates must be able to work Saturdays as required and have a valid driver's license, a reliable vehicle, and active automobile liability insurance in their name. Starting pay is $19.00 per hour, with leasing bonus opportunities; the posting also lists a pay range of $18.00–$19.00 per hour.

Requirements

Minimum one year of onsite apartment leasing experience.
Strong sales, closing, and prospect follow-up skills.
Experience managing multiple leads and leasing activities.
Excellent customer service and resident relations skills.
Strong organizational and time-management abilities.
Confident, professional communication skills.
Ability to handle challenging situations calmly and professionally.
Self-motivated, dependable, and results-oriented.
Comfort working in a fast-paced, high-volume apartment community.
Ability to work Saturdays as required.
Valid driver's license.
Reliable vehicle with active automobile liability insurance in the applicant's name.

Nice To Haves

Experience leasing at a large apartment community.
Experience with EliseAI.
Experience with Yardi or other property management software.
Strong knowledge of CRM systems and lead management.
Bilingual English/Spanish communication skills.

Responsibilities

Conduct engaging, informative, and personalized apartment tours.
Build relationships with prospects and identify their housing needs.
Present apartment features, amenities, pricing, and availability.
Follow up with prospects by phone, email, text, and CRM.
Overcome objections, ask for leases, and work toward a prospect-to-resident conversion rate of 33% or higher.
Support community occupancy and leasing goals.
Maintain accurate leasing records, applications, prospect information, and data in property management and CRM systems.
Welcome prospects and residents professionally and provide responsive, solution-oriented customer service.
Handle resident questions and concerns with patience, professionalism, and follow-through.
Create a welcoming environment and maintain a professional appearance and positive first impression.
Take ownership of customer interactions and follow through on commitments.
Manage multiple prospects, applications, and follow-up activities while prioritizing daily responsibilities.
Communicate effectively with the Property Manager and onsite team.
Assist with resident retention and renewal efforts.
Support resident events, outreach marketing, and community activities.
Help maintain the leasing office, model apartments, and tour paths in excellent condition.
Collaborate with the team to achieve leasing and occupancy goals, share ideas, and contribute to solutions.
Remain adaptable and professional in a fast-paced environment.