Answering Service Agent - Margate, Florida

Answering Service Care • Margate, FL

9d • Onsite

About The Position

The Answering Service Agent answers and places calls for clients in various industries, following each client’s script. The role also supports customers through live chat, text, and email while keeping accurate notes across multiple computer systems. Agents take messages, schedule appointments, collect new customer details, and transfer calls. The position requires availability for at least one weekend shift, either Saturday or Sunday. Full-time and part-time schedules are available.

Requirements

• Clear, friendly spoken and written communication.
• Patience and empathy, including during busy periods.
• Strong attention to detail and solid computer skills.
• Ability to multitask in a fast-paced office.
• Availability for at least one weekend shift, Saturday or Sunday.

Responsibilities

• Answer and place calls for clients in many industries, following each client’s script.
• Take messages, schedule appointments, collect new customer details, and transfer calls.
• Support customers through live chat, text, and email.
• Keep accurate notes across multiple computer systems.

Benefits

• $16.00 per hour starting pay, increasing to $16.50 per hour after four months.
• Weekly performance bonuses starting at $2.75 per hour, with the opportunity to earn more.
• Weekly direct deposit.
• Health, dental, and vision coverage for full-time employees.
• PTO earned starting on day one.
• Childcare and gym membership reimbursement.
• Free training and development courses.
• Stability and room to grow with a company that has thrived for over five decades.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed