Answering Service Responder I

Witt O'Brien's • Ogden, UT

11d • Hybrid

About The Position

Ambipar is seeking a reliable Answering Service Responder to assist clients during emergency situations. The role involves answering emergency calls and emails, gathering and accurately transcribing information, and dispatching emergency calls to clients’ on-call personnel. Responders may handle calls concerning emergency fuel deliveries, appliance repairs, and safety issues such as gas leaks, as well as incidents referred by 911 dispatch. The successful candidate will maintain a professional, courteous, and calm demeanor while supporting callers, including international callers whose primary language is not English. This is a seasonal, full-time, non-exempt hourly position based in Ogden, Utah, with a hybrid work arrangement. The employee must be available for rotating shifts, including overnight, and be willing to work evenings, weekends, holidays, and on demand during emergencies. The position reports to the After Hours Service Manager. Compensation is commensurate with experience.

Requirements

• High school diploma or equivalent.
• Intermediate-level skill with Microsoft Office products, specifically Microsoft Teams and SharePoint.
• Intermediate computer literacy supporting a variety of software platforms.
• Ability to type at least 30 words per minute.
• Punctuality and dependability, with willingness and ability to work evenings, weekends, holidays, and on demand during emergencies.
• Adaptability and patience, with the ability to remain calm and professional during heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines.
• Ability to communicate clearly and succinctly with a wide audience.
• Ability to triage complex situations and accurately transcribe information.
• Patience and professionalism when supporting international callers whose primary language is not English.
• Ability to follow procedures and execute tasks as outlined.
• Basic computer skills and proficiency in the Microsoft Office Suite.

Nice To Haves

• 2–5 years of experience in customer service and/or a call center.

Responsibilities

• Answer incoming calls and emails in a timely, professional, and courteous manner.
• Handle calls regarding emergency fuel deliveries, appliance repairs, and safety issues such as gas leaks.
• Represent clients by serving as their emergency call center.
• Dispatch emergency calls to clients’ on-call personnel.
• Gather and transcribe information with speed and accuracy.
• Receive incident and emergency calls from 911 dispatch.
• Remain calm, courteous, and confident when answering distress calls.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED