Hospital Answering Service Operator- 1pm-10pm Availability
About The Position
TEKsystems is hiring Hospital Answering Service Operators for an onsite role with a client in Boston, Massachusetts. Operators handle a high volume of incoming calls from patients of doctors at hospitals and smaller health clinics. They identify who is calling, retrieve the caller’s contact information from a database, and triage the call to the appropriate contact. The posting describes opportunities to learn and advance within the organization. Paid training is provided Monday through Friday, 10:30 a.m. to 6:30 p.m. The hiring shifts are second-shift schedules: a swing shift between 10:00 a.m. and 8:00 p.m., Tuesday through Saturday, with Sunday and Monday off; or an earlier second shift between 1:00 p.m. and 10:00 p.m., Monday, Tuesday, Thursday, Friday, and Saturday, with Sunday and Wednesday off. The role requires flexibility with hours. This is a contract-to-hire position based onsite in Boston. The listed pay range is $22.00–$25.00 per hour; compensation depends on qualifications, skills, relevant experience, job knowledge, location, internal equity, and other job-related factors. Eligible benefits for the temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave such as PTO, vacation, or sick leave.
Requirements
- Call center experience, with good tenure in previous roles.
- Willingness and interest in learning.
- A competitive edge.
- A positive attitude.
- Reliability.
- Flexibility with working hours.
Responsibilities
- Handle a high volume of incoming calls from patients of doctors at hospitals and smaller health clinics.
- Determine who is calling.
- Retrieve caller contact information from a database.
- Triage calls to the appropriate contact.
Benefits
- Paid training
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness coverage
- Accident coverage
- Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
