Answering Service Responder I

Witt O'Brien's • Ogden, UT

12d • Hybrid

About The Position

Ambipar is seeking a reliable Answering Service Responder to assist clients during emergency situations. The operator represents clients as an emergency call center, responds to incoming calls and emails, and dispatches emergency calls to clients’ on-call personnel. The role requires a professional demeanor, strong verbal and written communication, accuracy in gathering and transcribing information, and the ability to stay calm while supporting callers in distress. The ideal candidate is self-motivated, dependable, able to prioritize multiple projects and meet deadlines, and comfortable working collaboratively with minimal supervision.

This is a seasonal, full-time, non-exempt hourly position based in a hybrid arrangement in Ogden, Utah. It reports to the After Hours Service Manager. The employee must be available for rotating shifts, including overnight, and willing to work evenings, weekends, holidays, and on demand during emergencies. Compensation is hourly and commensurate with experience.

Requirements

• High school diploma or equivalent.
• Intermediate-level skill with Microsoft Office products, specifically Microsoft Teams and SharePoint.
• Intermediate-level computer literacy across a variety of software platforms.
• Typing speed of at least 30 words per minute.
• Punctuality and dependability, with willingness and ability to work evenings, weekends, holidays, and on demand during emergencies.
• Adaptability and patience, including the ability to remain calm and professional during heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines.
• Ability to communicate clearly and succinctly to a wide audience.
• Ability to triage complex situations and transcribe information accurately.
• Patience and professionalism when supporting international callers whose primary language is not English.
• Ability to follow procedures and execute tasks as outlined.
• Basic computer skills and proficiency with the Microsoft Office Suite.

Nice To Haves

• Two to five years of experience in customer service and/or a call center.

Responsibilities

• Answer incoming calls and emails promptly, professionally, and courteously.
• Handle calls about emergency fuel deliveries, appliance repairs, and safety issues such as gas leaks.
• Represent clients as their emergency call center.
• Dispatch emergency calls to clients’ on-call personnel.
• Gather and transcribe information quickly and accurately.
• Receive incident and emergency calls from 911 dispatch.
• Remain calm, courteous, and confident when answering distress calls.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED