Annuity Operations Administrator

Foresters Financial•Las Vegas, NV

14d•Remote

About The Position

The Annuity Operations Administrator provides service to US producers and customers regarding investments and retirement needs. The role processes a variety of requests across the life of an annuity contract, from new contract setup through settlement options and contract termination, with a high degree of accuracy and superior customer service. The administrator primarily maintains US annuities, with an opportunity to expand to Canadian annuities. The position administers financial and non-financial transactions, communicates with customers, producers, and internal departments, reviews documentation and regulatory requirements, maintains payment, valuation, taxation, and settlement-option records, and supports service-level goals, process improvements, procedures, and strategic initiatives. It also supports operational risk management and compliance with established procedures, regulatory standards, internal controls, AML, and KYC requirements. Operation hours are 9:00 a.m. to 5:00 p.m. Eastern Time. Periodic weekend shifts and statutory holidays may be required. Eligible employees may participate in a discretionary variable incentive plan, subject to individual and company performance. The actual base salary depends on job-related skills, experience, and education.

Requirements

University degree or college diploma in financial services.
2–3 years of relevant experience in the financial services industry.
Technical aptitude for understanding annuity products.
In-depth knowledge of US annuities practices, products, and relevant rules and regulations.
Strong verbal and written communication skills and the ability to foster productive internal and external relationships.
Commitment to exceptional customer service and a collaborative, team-oriented approach.
Ability to manage daily workflows, meet deadlines, and demonstrate urgency and accountability for deliverables.
Ability to work independently and contribute effectively in a collaborative team environment.
Ability to identify issues and implement effective solutions, with problem-solving, de-escalation, and conflict-resolution skills.
Ability to manage multiple tasks and changing priorities while maintaining productivity and quality in a fast-paced environment.
Proficiency with Microsoft Office, particularly Excel.
Mathematical aptitude and attention to detail and accuracy.

Nice To Haves

LOMA AAPA, Certificate in Retirement Essentials, or FLMI designation.
Bilingual Spanish language skills.
Comprehensive knowledge of state legislation, including taxation.
Knowledge of CRM systems and AWS Amazon Connect.

Responsibilities

Administer and process financial and non-financial transactions, including applications, tax inquiries, 1035 exchanges, maturity notices, transfers, annuity maintenance, disbursements, and settlement options.
Provide customer and producer service through phone, live chat, and email.
Communicate and correspond with customers, producers, and internal departments about requests, inquiries, confirmations, and taxation within service levels.
Examine relevant documents to confirm legal and contractual requirements are met before processing requests.
Apply guidelines, rules, regulations, legislative requirements, and corporate requirements when processing changes.
Maintain accurate records in the Accounts Payable System for payments and withdrawals for payout annuities.
Update valuation spreadsheets and databases accurately and on time.
Update the taxation system and manual tax records for payout annuities.
Complete additional calculations, including cash values, tax gains, and withholding tax.
Support other team members during vacations, absences, and peak workload periods.
Update and maintain Settlement Options records.
Meet or improve established service-level agreements and identify process-improvement opportunities.
Review, update, and create standard operating procedure documentation for Annuities.
Support projects and strategic initiatives.
Comply with established procedures, regulatory standards, and internal controls; work with the team to identify and mitigate operational risks and ensure AML and KYC compliance.