Animal Services Volunteer & Community Engagement Coordinator
About The Position
Wake County Animal Center is seeking an outgoing, enthusiastic, and creative coordinator to lead its volunteer program and develop community engagement initiatives. The role supports a program of approximately 200–250 active volunteers, represents the Animal Center at public events, and helps connect homeless pets with adoptive homes. It combines volunteer leadership, community outreach, education, event coordination, and advocacy for animals and the people who care for them. The position has substantial administrative and leadership responsibilities and serves as a backup to the Animal Services Community Initiatives Manager. The Wake County Animal Center is an open-admission shelter operated by Wake County Government. It receives stray, abandoned, and surrendered pets from across the county and takes in an average of 11,000 to 12,000 animals each year. Staff, volunteers, foster families, rescue partners, and community supporters work to find pets new homes and positive outcomes. The position is based at Wake County Animal Control in Raleigh, North Carolina. The regular schedule is five eight-hour shifts, with flexibility; evening and weekend availability is required. In an emergency, the employee may be expected to participate in preparedness and response operations, including temporary assignments with different duties, hours, or work locations.
Requirements
- High school diploma or GED; equivalent education and experience are accepted.
- Three years of experience in animal center operations.
- Valid driver's license and a safe driving record.
- Strong accountability and self-starting ability.
- Excellent time-management skills and ability to complete assigned tasks and shared responsibilities in a timely manner.
- Solid interpersonal skills, including being outgoing, patient, professional, and able to have tough conversations with a variety of people.
- Familiarity with the care and humane handling of shelter animals, such as dogs, cats, and small animals.
- Proficient knowledge of Microsoft Office, especially PowerPoint, Excel, and Outlook, and comfort learning and using online information systems.
- Ability to assess situations, data, and circumstances and develop action plans to accomplish objectives.
- Knowledge of social media for volunteer recruitment, communication with program participants, and promoting animals for adoption.
- Ability to develop Volunteer Program initiatives and carry them through to completion.
- Evening and weekend availability.
Nice To Haves
- Three years of animal sheltering experience.
- Two years of animal training experience.
- Intermediate to advanced knowledge of Microsoft Office, social media, and recording software.
- Public-speaking experience.
- Experience with Better Impact volunteer management software.
- Multilingual ability.
Responsibilities
- Lead, support, and grow a volunteer program of approximately 200–250 active volunteers.
- Develop engaging training, educational, and instructional content.
- Manage media appearances to promote adoptable animals and shelter events.
- Coordinate and attend public engagement events.
- Develop and maintain mutually beneficial relationships with stakeholder groups.
- Maintain records and statistical reports.
- Communicate with volunteers by email, telephone, and social media.
- Assist with special projects and serve as backup to the Animal Services Community Initiatives Manager.
- Develop new initiatives for the Volunteer Program and champion them through completion.
- Represent the Animal Center and promote animals for adoption and shelter events.
- Participate in emergency preparedness and response operations when required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
